Loan Center Manager-TLC

Job Details

Job Location:

Pullman Operations Center - El Paso, TX 79936

Position Type:
Full Time

Address: 1241 Pullman Dr, El Paso, Tx 79936

Hours:

Monday-Friday, occasional Saturdays

Responsible for driving double digit loan portfolio expansion across consumer lending solutions, while maintaining exceptional credit quality and member customer service. This leader develops and executes a comprehensive lending strategy that integrates loan acquisition, cross‑sell from deposit relationships, strategic partnerships to increase market share, and loan application volume. The role works in close partnership with community impact, financial centers, deposits, and service operations to create a fully integrated financial relationship model where every member becomes a loan opportunity.

Key outcomes include year‑over‑year growth in loan originations, improved loan‑to‑share ratios, reduced application to funding cycle times, and enhanced member experience scores, all while adhering to NCUA Regulations, Fair Lending, and risk management standards. This leader embodies a growth mindset, shifts fixed lending cultures toward proactive sales and service excellence, and leverages data (including Call Report loan schedules) to identify opportunities for yield optimization and portfolio diversification.

The primary focus will be on upholding compliance with lending policies, procedures, and regulations, while providing leadership to the team. The position reports to the Vice President of Consumer Lending.

• A trusted expert
• A natural communicator
• A champion for our members and the community
• A guide through the moments that matter the most to our members

Exempt

Salary Range: $83,269.00 - $

Hours:

Monday-Friday, occasional Saturdays

• Bachelor's degree in finance, business administration, or a related field
• Minimum 7 years lending experience
• Minimum of 5 years lending authority
• Minimum 3 years managerial experience in lending or within the financial industry
• Proven experience in lending operations within a credit union or financial institution
• Leadership experience focused on team development and collaboration
• Demonstrated leadership and interpersonal abilities
• Understanding of financial industry concepts, related laws, and regulations
• Deep understanding of financial statements, tax return analysis, and complex underwriting guidelines
• Good communication and interpersonal skills
• Critical thinking and problem‑solving skills
• Detail‑oriented and ability to multi‑task
• Excellent interviewing, communication, and public relations skills
• Ability to work in stressful, high‑pressure situations
• Proficiency in Microsoft Office and web‑based applications

• Responsible and accountable for planning, organizing, and directing the consumer loan and credit card portfolio, including monitoring the portfolio, risk, and forecasting
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and provide first‑class, frictionless member services
• Direct and coordinate the activities of employees engaged in consumer lending, loan processing, loan servicing, and member insurance functions to ensure optimal performance
• Ensure that consumer lending activities result in maximum healthy volume, appropriate profit for the Credit Union, and a minimal delinquency/charge‑off ratio
• Create an environment focused on a digital strategy and on finding more efficient ways for members and partners to interact with the credit union
• Optimize loan process workflows and underwriting methodologies to improve efficiency
• Analyze and develop consumer loan products, services, and delivery methods to meet and maximize the member experience
• Act as a liaison with internal business units to resolve complex loan issues, perform lien perfection, and support new loan product development
• Monitor market trends and competitive interest rates to ensure our products remain a top choice for members
• Complete required reports and related documents promptly and accurately, and in compliance with Credit Union guidelines and…