Sr. Accounts Receivable Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward‑thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Senior Accounts Receivable Specialist

Finance

El Paso, Hybrid (work 3 days onsite)

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in‑office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer invoices, payments, and claims. Supports the team in daily tasks by answering questions and giving guidance on any departmental procedures. Assigned territories include customer accounts ranging from large to very large activity and balances.

• Contacts customers and documents all past due items such as invoices, claims, billings, etc.
• Identifies, researches, and validates all customer deductions, claims, and short pays; verifies the accuracy of the payments received.
• Retrieves payment remittance information; researches payment and deduction discrepancies; ensures accuracy of appropriate coding and value.
• Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and code.
• Ensures communication of exceptions and follows up with multiple departments.
• Processes valid claims for crediting and pursues invalid deductions for repayment; provides customers with account status documentation.
• Reconciles accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc.
• Back‑ups department processes related to the creation of new customer account setups; receipt, entry, and logging of Credit Card payments; generates cash batches and facilitates the application of incoming cash receipts.

• Strong oral and written communication skills with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives.
• Able to balance multiple tasks at the same time while meeting deadlines with minimal errors.
• Able to work in a high speed and a highly stressful environment.

• High School Diploma.
• 3+ years accounts receivable experience.
• Proven understanding of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues.
• Strong experience in Word, Outlook, and Excel, as well as strong computer experience to use the Oracle system.
• Authorized to work in the United States on a full‑time basis.

• Bachelor’s degree in finance, Accounting, or Business Management.

Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

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