Accounts Receivable & Credit Risk Manager

Position

Accounts Receivable & Credit Risk Manager

Finance

El Paso, TX, Hybrid (work 3 days onsite)

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in‑office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

Responsible for overseeing credit risk and accounts for receivable functions, with a focus on minimizing exposure through assessment of open receivables and customer financial health. Leads a team of AR Supervisors, Senior Specialists, and Specialists to drive reductions in aged balances, improve cash collections, and strengthen recoveries. Supports Finance Operations in implementing best‑in‑class invoice‑to‑cash practices, including credit management, customer setup, billing, collections, claims, cash application, and reporting.

Ensures accurate and timely execution of these processes across all business units within the Helen of Troy Finance Shared Services organization. Fosters a high‑performing, engaged work environment aligned with company values and culture.

• Monitor customer financials, trade references, and industry data to assess credit risk and determine appropriate credit terms and limits.
• Approve credit transactions within designated thresholds and ensure consistent decision‑making across the team.
• Collaborate with Sales and Finance teams to balance risk and growth objectives.

• Oversee timely and effective collection of receivables to optimize cash flow.
• Lead resolution of customer deductions, including trade promotions, pricing discrepancies, and shortages.
• Partner cross‑functionally to identify root causes and implement preventive measures.
• Maintain accurate tracking and reporting of deductions and collections of KPIs.

• Provide strategic oversight and support to the AR team; manage performance through coaching, 1:1s, and formal reviews.
• Collaborate with AR Supervisors to support team development and resolve escalated issues.
• Prioritize succession planning and talent development; identify talent risks and coordinate with HR to address regrettable turnover.
• Reinforce a team culture built on mutual respect, open communication, and a focus on customer service excellence.
• Address policy or procedural violations in alignment with company standards.

• Identify and present opportunities for automation, improved controls, and operational efficiency.
• Contribute to shaping department policies, engagement strategies, and team‑building initiatives.
• Ensure full compliance with SOX (Sarbanes‑Oxley) controls and internal audit requirements related to AR processes.
• Maintain documentation and support audit readiness for all AR‑related controls and procedures.

• Leadership ability to train and direct staff.
• Strong verbal, listening, and written communication skills.
• Proficiency in Microsoft applications and Excel.
• Financial acumen.
• Ability to work independently.

• Bachelor's degree in accounting, Finance or related subject.
• 5+ years of leadership experience.
• Experience with the Oracle ERP system.
• Authorized to work in the United States on a full‑time basis.

Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All…