Sr. Accounts Receivable Specialist

Position

Senior Accounts Receivable Specialist

Finance

El Paso, Hybrid – 3 days onsite (Tuesday‑Thursday) and 2 days remote (Monday, Friday)

• Oversee all accounts receivable functions, including collection, cash application, and research of customer invoices, payments, and claims.
• Answer questions and provide guidance on departmental procedures to support the team.
• Manage assigned territories covering customer accounts ranging from large to very large activity and balances.
• Contact customers regarding past‑due items such as invoices, claims, and billings; document communication.
• Identify, research, and validate all customer deductions, claims, and short pays; verify accuracy of payments received.
• Retrieve payment remittance information, investigate payment and deduction discrepancies, and ensure accurate coding and valuation.
• Match customer debit memos with incoming claims and apply correct coding.
• Communicate exceptions and follow up with multiple departments.
• Process valid claims for crediting and pursue invalid deductions for repayment; provide customers with account status documentation.
• Reconcile accounts by reviewing aging reports to match invoices, credit memos, payments, and debit memos.
• Back up department processes related to new customer account setups, receipt and entry of credit card payments, generation of cash batches, and application of incoming cash receipts.

• Strong oral and written communication skills with personnel at all levels, including corporate, customer, and sales representatives.
• Ability to balance multiple tasks simultaneously while meeting deadlines with minimal errors.
• Comfortable working in a high‑speed, highly stressful environment.

• High School Diploma.
• 3+ years of accounts receivable experience.
• Proven understanding of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues.
• Strong experience in Microsoft Word, Outlook, and Excel, and proficiency in Oracle system.
• Authorized to work in the United States on a full‑time basis.

• Bachelor’s degree in Finance, Accounting, or Business Management.

• Salary + Bonus
• Health, Dental, and Vision Coverage
• Paid Holidays, Paid Parental Leave, 401(k) with company match
• Basic Life Insurance, Short Term Disability, Long Term Disability
• Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities reasonable accommodations to participate in the job application process.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or change duties of the position at any time.