Fraud Payments Specialist

Summary

This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud.

Essential Functions

Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management.

* ACH

* Process and approve daily ACH origination files

* Review and respond to OFAC alerts generated through ACH origination files

* Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations

* Work the daily ACH Returns and Corrections Report and notify clients as needed

* Other Fraud Detection

* Work daily Positive Pay exceptions.

* Review large incoming check items for potential fraud.

* Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts.

* Monitor Zelle Faster Payments alerts and manage incidents of fraud.

* Manage Zelle CRM portal and required reporting as needed.

* Monitor Trusteer anti-virus feeds for Treasury Management clients.

* Fraud Incidents

* Manage incident and fraud cases as assigned.

* Debit Card Management

* Inventory Management

* Dispute monitoring, tracking, reporting

* Debit Card maintenance

* ATM Management

* Monitor ATM alerts and contact vendor

* Work with vendor on ATM Cash Management

* Balancing of ATMs

* Reporting

* Client Support

* For Debit Card Services

* Zelle Services

* Client Service Center

* Other

* Create and maintain support cases with third party providers

* Process Mobile Deposit Temporary Increases

* Other duties as assigned

Required Education, Experience, Skills

* High school diploma or equivalent.

* One year bank operations experience preferred and strong knowledge of payment services a plus.

* Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.

* Strong organizational and multitasking skills.

* Strong analytical and decision-making skills.

* Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.

* Attention to detail and problem-solving skills.

* Ability to work independently and as a team.

* Ability to interact and cooperate with all levels of the bank and clients.

* Must be able to maintain the highest level of confidentiality.

* Ability and flexibility to work early mornings or evenings as needed.

Equipment Used

* Standard office equipment such as computers, phones and photocopiers.

Supervisory Responsibility

* N/A

Working Conditions/Physical Requirements

* Office setting

West Star is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.