Accounts Receivable Specialist

Accounts Receivable Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Dry Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Department:
Finance

Work Location:

El Paso, TX, Hybrid (work 3 days onsite)

Hybrid

Schedule:

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

Responsible for all accounts' receivable duties that pertain to the collection, cash applications, and research of customer invoices, payments, and claims. Assigned territories include customer accounts ranging from Small to Medium/Large activity and balances. Territories include all domestic and Canadian customers, as well as some throughout the rest of the world.

• Contact customers on all past due items such as invoices, claims, billings, etc. Document all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items.
• Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims are commonly researched for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations.
• Generates cash batches in the system to facilitate the application of incoming cash receipts.
• Verifies the accuracy of the payments that have been keyed in by the lockbox for all payments.
• Retrieves any payment remittance information not forwarded by the lockboxes.
• Research individual payments and deductions on each remittance for appropriate coding, value, and accuracy, performing according to outlined specifications.
• Processes customer payments received via credit card by submitting confidential information for payment through the banking system.
• Serves as the departments subject matter expert for credit purposes.
• Performs all testing in the ORACLE system for credit-related transactions, changes, upgrades, etc., which may occur in various ORACLE instances, including testing, development, quality assurance, and production.
• Responsible for conducting any system changes, including updates of the A/R Specialist and Senior Specialist system responsibilities, new account openings, system changes to customer accounts, such as setting up for different invoicing processes or statements, releasing credit orders.
• Aiding A/R Specialists and Senior Specialists with any system issues on all transactions, i.e., correcting GL data for credit memos/debit memos, invoices, etc.
• Provides and ensures that all departmental personnel are trained in the latest aspects and/or changes in the system. Requests system changes from IT to make the AR Specialists' jobs more efficient.
• Serves as the main IT liaison for the Helen of Troy Credit Department in the United States, Canada, and Mexico for all requests, fixes, corrections, or changes.
• Independently plans and organizes work based on defined objectives set by Supervisor, referring only unusual cases to Supervisor for guidance.
• Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim.
• Ensure proper follow-up with the…