Sr. Teller

Job Details:
Level: Experienced –

Job Location:

El Paso
- West
- El Paso, TX 79912 – Position Type:
Full Time – Job Category:
Customer Service

Summary: The Sr. Teller position primarily focuses on precise and efficient processing of both routine and complex financial transactions, including deposits, withdrawals, transfers, and other banking activities. This role also involves addressing and resolving customer inquiries with professionalism and accuracy, providing oversight and support to Tellers, assisting with complex tasks and ensuring adherence to banking procedures.

• Delivers exceptional customer service by addressing inquiries and guiding customers to specialized staff as needed.
• Accurately handles deposits, withdrawals, transfers, and loan payments.
• Processes various financial transactions such as cashing checks, receiving deposits, distributing withdrawals, handling transfers, accepting loan payments, and preparing change orders.
• Assists with processing check orders, issuing debit cards, maintaining existing accounts, and ensuring Customer Information File (CIF) records are up to date with valid identification.
• Performs general maintenance on customer accounts, including processing address changes, placing stop payments on checks, handling e‑statement requests, and closing accounts according to established procedures.
• Oversees and processes complex customer transactions, providing overrides or approvals for escalated issues.
• Provides support and mentorship to less experienced tellers, offering proper oversight and guidance, assisting with training new staff and effectively delegating tasks.
• Reviews and verifies transactions conducted by other tellers, ensuring accuracy and compliance.
• Manages and reconciles branch cash while maintaining appropriate cash levels.
• Ensures the accurate ordering, validation, and allocation of currency and coin.
• Performs vault duties, including ordering and verifying coin and currency, and preparing outgoing coin.
• Assists with researching outages and relays information to branch management and back‑office departments.
• Promotes bank products and services by guiding customers in selecting the right solutions for their financial needs and referring them to the appropriate business lines or referral channels.
• Performs branch opening and closing duties in compliance with security and dual control requirements.
• Participates in branch audits by reviewing financial transactions, ensuring compliance with internal policies and procedures, and verifying operational accuracy to maintain consistency and prevent discrepancies.
• Supports branch management with teller reports, audit logs, and shipment records.
• Maintains knowledge of daily ATM balancing and maintenance, ensuring compliance with all relevant laws and regulations.
• Performs other duties and special projects as assigned to support organizational objectives and enhance operational efficiency.

• Air‑conditioned office environment.
• Travel to other branch locations within the region as needed.
• Consistent and timely attendance required to ensure uninterrupted operational efficiency and exemplary service delivery.

• Sit for extended periods of time.
• Walk, stand, bend, squat, twist, and reach.
• Simple grasping and fine manipulation.
• Extended keyboarding.

Minimum Requirements:

• High School Diploma or equivalent.
• Minimum of one year of experience in the banking or financial services industry, with a focus on teller or cashier responsibilities.
• Strong mathematical and grammatical skills to ensure accurate calculations and effective communication.
• Proven ability to collect and evaluate information from various sources while managing multiple projects simultaneously.
• Strong typing and data entry skills with a high level of accuracy.
• Proficient in processing over-the-counter financial transactions.
• Ability to work collaboratively across departments to achieve organizational goals.
• Excellent verbal and written communication skills, with strong analytical and organizational abilities.
• Capacity to perform effectively in a fast‑paced environment, meeting tight deadlines while delivering…