Mortgage Loan Originator

Job Details

Job Location:

Mortgage and Business Services Center – ElPaso,TX79925

Position Type:
Full Time

Company:
RaizFCU

At RaizFCU, we share a passion for knowledge and a pursuit of growth. Grounded in our ElPaso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there.

This new path inspires us to look ahead and lead the way with passion.

This position reports to the Mortgage Production Manager. This role requires someone enthusiastic about educating and assisting our members with our mortgage loan products and services. The Mortgage Loan Originator (MLO) is responsible for the solicitation of mortgage loans from credit union existing members, realtors, builders, and the general public. The MLO conducts initial pre‑qualification interviews, completes accurate loan applications and required documentation, and provides “Pre‑Approval” notices, disclosures, and other documents as required within Credit Union Policy and Procedures.

The MLO keeps accurate loan records within the system of record. The MLO conveys policies for extension of credit by Credit Union and secondary investor guidelines. The MLO must possess essential product knowledge to properly communicate products to realtors, builders, applicants, and members. An understanding of interest rates is required. The MLO negotiates rates, fees, and terms to the applicant, actively listens for cross‑selling opportunities of all Credit Union products and services, meets mortgage loan scheduling and documentation requirements, and meets production expectations as determined by Mortgage Department Management.

The MLO serves members, prospective members, builders, and realtors promptly and professionally.

• Non‑Exempt (Hourly)
• Hours:
  
  Monday through Friday, occasional Saturdays
• Work Place: 6610 Continental Drive, ElPaso,TX79925
• Pay Range: $21.57 - $32.35

• Education – No secondary degree required. High School Degree.
• As required by the Safe Act; must be licensed or registered (or have the ability to obtain prior to employment start) through the NMLS (Nationwide Mortgage Licensing System) and maintain annual renewals.
• Minimum of 1 year of customer service experience, 1 to 3 years of experience in financial institutions or lending.
• Previous credit union experience is a plus, but not required.
• Understanding of the foundation of determining creditworthiness and risk assessment.
• Familiarity with title reports, insurance, and appraisals.
• Understanding of financial industry concepts, related laws, and regulations.
• Critical thinking, problem‑solving skills, good analytical and financial skills.
• Detail‑oriented, ability to multi‑task and project manage.
• Strong interviewing skills.
• Ability to be resourceful and demonstrate critical thinking.
• Demonstrated leadership and interpersonal skills.
• Able to operate related computer applications, calculator, and other basic business equipment.
• Strong communication and public relations abilities. Face‑to‑face and virtual presentation skills.
• Proficient in Microsoft Office and web‑based applications.
• Process improvement understanding.
• Knowledge of Credit Union loan policies, products, procedures, processing, and underwriting.

• Access member/non‑member questions and needs in regard to mortgage and other credit union services.
• Support cross‑selling efforts and solve problems.
• Cultivate relationships with members, mortgage applicants, realtors, and builder referrals to achieve production goals set by management.
• Interview, gather necessary information and process preliminary documentation on loan requests to determine credit approval.
• Inform members regarding loan approval, credit, money management, and financial matters. Counsel members on loan alternatives, credit criteria, interest rates, and loan documentation in such a manner as to empower our members with decision‑making criteria.
• Perform follow‑up work as necessary to achieve conditional approval within…