Sheriff's Office - Civilian Communication Specialist, Trainee

Acceptable Experience and Education

High school diploma or general education degree (GED)/some college courses preferred, with one (1) year of experience involving public contact. Some work experience in a public safety agency is desirable.

DESIRED:
Experience in Computer Aided Dispatch and Records Management Systems. Current TCLEOSE Telecommunication Certificate.

Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

National Crimes Information Center (NCIC)/Texas Crime Information Center (TCIC)/Texas Law Enforcement Telecommunications System (TLETS)/National Law Enforcement Telecommunications System (NLETS) certification.

Crisis Communication Certification;
Basic Telecommunications Certification;
All courses must be passed, including a State Examination, within 1 year of hire which are provided in house.

A Telecommunicators License will be issued by TCOLE upon successful completion of the State Examination.

• Receives and responds to routine and emergency calls and dispatches the appropriate communications by means of telecommunication, computer, and radio equipment during the assigned shift.
• Inputs calls‑for‑service into the Computer Aided Dispatch (CAD) System; updates the system with status of law enforcement or fire units and records activities during calls and forwards to the appropriate agency; evaluates the need to dispatch Law Enforcement, Fire, or Medical Personnel, by determining the exact nature of the incident and geographic location.
• Obtains, interprets, classifies, and prioritizes pertinent information for business and non‑emergency calls, regarding complaints, reports, and inquiries from the general public by telephone.
• Operates, maintains and reports equipment malfunctions on a variety of communications equipment including radio consoles, data communication terminals, telephones and including and Teletype writer Device for the Deaf (TDD/TTY) workstation; computer printer/cartridge.
• Provides information to law enforcement and fire personnel expeditiously; interprets and/or clarifies coded responses from various systems for law enforcement and fire personnel; contacts other agencies to coordinate public safety and/or mutual aid operations.
• Maintains computer data and logs to include: long distance telephone calls, vehicle repossessions, and code watch reports.
• Operates the Texas and National Law Enforcement Telecommunications System (TLETS/NLETS) equipment which is linked to Austin, Texas. This enables the entry, removal and inquiry on stolen vehicles/articles, missing/wanted persons and vehicle registrations.
• TCIC/NCIC (Texas Crimes Information Center/ National Crimes Information Center) hit confirmations, verifying local warrants, preparing and sending administrative messages via teletype, issue case numbers, modify records for validation purposes to ensure accuracy of all records entered for the El Paso County Sheriff's Office and other criminal justice agencies.
• Dispatches appropriate units by radio, MCT (Mobile Computer Terminal) and/or E911 paging system and relays all necessary information concerning nature and location of the emergency; coordinates communications for multi-unit responses in emergencies, disasters, criminal situations or pursuits.
• As directed contacts special teams, investigators, private citizens or supervisors.
• Assists in maintaining records of call locations, nature of call, time of call, units dispatched and disposition of calls. As directed advises all units of all special broadcasts concerning wanted subjects within their jurisdictions.
• Assists, prepares, codes, compiles, records and summarizes a variety of record data, documents, and items of special interest; updates information sources; distributes data and documents to appropriate personnel.
• Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts.
• Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self…