City Council Liaison

MOS Codes:
None

Bachelor's Degree or higher in Business, Public Administration, Communications, Political Science, or a related field, and two (2) years of experience in customer service, public administration, community relations, or a related field.

Valid Texas Class "C" Driver's License or equivalent from another state by the date of appointment.

Under general supervision, serves as a direct representative of the assigned City Council District Office. Responsible for representing the assigned District Office with professionalism, empathy, and effectiveness, ensuring high-quality constituent services and acting as a liaison between the community and city departments.

• Respond promptly and professionally to constituent inquiries and concerns via phone, email, and in person.
• Tracks and manages constituent casework and follows up with city departments to ensure resolution in a timely manner.
• Prepares written correspondence and summaries of constituent issues and outcomes.
• Builds and maintains positive relationships with constituents, neighborhood associations, community organizations, and city departments.
• Assists in organizing and attending District events such as town halls, community meetings, celebrations, and neighborhood gatherings.
• Represents the District Office at public events and meetings when required.
• Drafts talking points, reports, and other communication materials as assigned.
• Supports the Council Representative with special projects, data collection, and administrative tasks.
• Maintains organized digital and paper files relating to constituent services, community outreach, and internal office matters.
• Collaborates with internal staff to provide timely updates to the Council Representative regarding community concerns and issues.
• Demonstrates a proactive attitude and ability to follow through on assignments independently and as part of a team.

Applicants with a foreign degree or diploma must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. For more information, visit (Use the "Apply for this Job" box below)..

This is an unclassified contract position.