Eligibility Advisor IV

Date:
Sep 1, 2026

Location:

EL PASO, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Eligibility Advisor IV
Job Title: Eligibility Advisor IV
Agency: Health & Human Services Comm
Department: Integrity Support Svcs
- Field
Posting Number: 20617
Closing Date: 03/02/2027
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $3,681.83 - $5,094.16
Pay Frequency: Monthly

Salary Group: TEXAS-B-16
Shift: Day
Additional Shift: Days (First)

Travel:
Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt

Job Location City: EL PASO

Job Location Address: 1314 LOMALAND

Other Locations: Abilene;
Amarillo;
Austin;
Beaumont;
Cameron;
Dallas;
El Paso;
Houston;
Longview;
Midland;
San Antonio

MOS Codes: No military equivalent

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Eligibility Advisor IV position within the Office of Family Resources & Eligibility (FRES), Integrity Support Services (ISS). The FRES is driven by its mission to connect people, services, and support by helping individuals and families in need of food, medical care, cash assistance and other social services.

The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. Eligibility Advisor IV functions as an analyst that performs (senior-level) eligibility determination reviews for social service programs.

Reviews and analyzes cases to prevent potential fraud prior to certification. Under the direction of management, reviews cases for compliance of public assistance laws and regulations. Applies regulations and procedures to determine accurate eligibility for public assistance programs. The Eligibility Advisor IV evaluates, summarizes, documents findings, and prepares detailed case reports. Collects information and prepares records for referral to analysts to conduct hearings and appeals and responds to client complaints.

Reviews suspected fraud cases; identifies and contacts potential witnesses and clients. Makes collateral calls to verify recipient case information. Reviews and analyzes documents and reports from multiple agency, state, and federal databases to collect data and to determine, or verify, new and continued program eligibility. Assists with development and delivery of training presentations to HHS staff. Work involves coordinating the review of eligibility cases, verifying information with clients, collateral sources, residential facilities and employers.

Verifies case data and resolves problems and complaints. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Monitor, reviews, and communicates case status and changes to clients and/ or authorized representatives. Communicates all case changes and provides status updates to the management team and/or Director of the Eligibility Operations-Integrity Support Services (ISS).

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Reviews suspected fraud cases and makes referrals to Office of Inspector General investigators as needed. Reviews case records to determine validity and accuracy of eligibility determinations made by other staff. Conducts effective reviews and obtains information by observing and recording examinations.

Performs fact-finding client interviews.

Analyzes and evaluates the client’s statements. Interprets, understands, and applies provisions of public assistance laws. Prepares clear and concise written and oral reports while dealing effectively with the public and departmental staff. Documents case files using automated…