Customer Service Lead Representative II

Customer Service Lead Representative II page is loaded## Customer Service Lead Representative II locations:
El Paso, TXtime type:
Full time posted on:
Posted Todayjob requisition :
REQ-035295
** Job Functions, Duties, Responsibilities and Position

Qualifications:

**** We're not just a workplace - we're a Great Place to Work certified employer!
** Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #Healthcare Heroes! Our mission is to advance the health and well-being of our communities as a leader in clinical laboratory solutions.
** This opportunity is:
***
* Location:

El Paso, Texas
**** Status:
Full-time
**** Shift: 1st
**** Benefit Eligible
**** In this role, you will:
*** Support the Customer Service Supervisor with departmental goals and objectives, including training and monitoring staff.
* Provide patients, clients, and the laboratory team with exceptional service right over the phone!
* Work in a call center environment.
* Process billing claims, analyze accounts, and help callers understand their charges.
* Champion safety, compliance, and quality control.
** All you need is:
*** High School Diploma or equivalent
* 1 year of experience working in a call center or in the laboratory
* Must have a Valid Driver's License
* Exceptional communication skills
* Top notch typing proficiency (at least 35wpm), including 10-key
* Ability to thrive in a fast-paced environment
** Bonus points if you’ve got:
*** Associate’s Degree or Medical Assistant training
* 2+ years of laboratory training or experience in specimen collection and processing
* Data entry experience in a production environment
** We’ll give you:
*** Appreciation for your work
* A feeling of satisfaction that you’ve helped people
* Opportunity to grow in your profession
* Free lab services for you and your dependents
* Work-life balance, including Paid Time Off and Paid Holidays
* Competitive benefits including medical, dental, and vision insurance
* Help saving for retirement, with a 401(k) plus a company match
* A sense of belonging – we’re a community!
** We also want you to know:
** This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.
** Scheduled Weekly

Hours:

** 40
*
* Work Shift:

**** Job Category:
** Laboratory Operations
** Company:
** Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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