Communications Specialist

About the Organization
ELITE MEDICAL TRANSPORT is a locally owned and operated medical service provider. Our mission is to positively impact the lives of our patients, employees and the communities we serve.
We are committed to safety, continuous improvement and responsiveness to those we serve.
Elite Medical Transport's team is built with professional, compassionate, and experienced individuals who are dedicated to helping people, and providing top-notch care in our patients' time of need.
We care about our team's well-being and encourage a healthy work-life balance. Our staff is passionate about our mission to positively impact the lives of our patients, employees, and the communities we serve.
If you want to work for a mission-driven organization, and think you meet the cut, apply now. Call us at  if you have any questions or email our dedicated Human Resources staff at hr.

Division
El Paso

Location
Elite Medical Transport of Texas

Description

The purpose of this position is to receive requests for ambulance service, identify the level and urgency of services required, provide data entry of trip information into the CAD System, select and dispatch units, and maintain system status control by relocating units to locations in accordance to the System Status Plan. This incumbent must be able to determine the suspected primary payment source and comply with required prior authorization steps.

Essential Duties & Responsibilities:

• Provide internal and external customer service through pleasant, clear, and concise verbal communication using available telephone and radio resources.
• Ascertain pertinent information from calling party.
• Determine urgency and location of the situation.
• Obtain insurance information, make payment arrangements, or obtain quote during call taking (prior to dispatching call).
• Work with billing department to verify insurance and obtain prior authorization and required documents for transport and obtain medical necessity information.
• Select and dispatch the appropriate units to respond to emergency and non-emergency requests.
• Provide the responding unit with appropriate information for patient, location, destination, routing instructions, needs for special equipment and documentation requirements.
• Provide relay of patient information to receiving facilities, and provide the link, as applicable, between the unit and the initial calling party throughout the call.
• Schedule transports according to level of care and system status.
• Relocate units as required from one post location to another as designated by the System Status Plan.
• Prepare all appropriate paper work in a timely manner and ensure the correctness of all information entered into the CAD.
• Answer multiple telephone lines and direct callers as appropriate, taking messages as necessary.
• Exercise critical thinking practices at all times.
• Contribute to team effort by performing other related duties as assigned.

Full-Time/Part-Time
Full-Time

Shift
-not applicable
- Close Date

Exempt/Non-Exempt
Non-Exempt

Hiring Manager(s)
Brianna Orozco, Jeanne Baileys, Justine Mireles, Lee Ann Phillips, Tammie Montes, Yossif Alharbi

Open Date
5/12/2025

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability status, political belief, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.