WIC Operations Coordinator

MOS Code: None

Education and Experience: Bachelor’s Degree or higher in Nutrition, Dietetics, or Science in Food, from an accredited college/university, plus at least one year of work experience in health, nutrition, education, wellness, food service management, or related field.

Licenses and

Certifications:

Registered Dietitian with the American Dietetic Association and licensed in the State of Texas at time of appointment. Valid Texas Class “C” Driver’s License or equivalent from another state by date of appointment.

Under administrative direction, manage Women, Infants, and Children’s (WIC) program operations in compliance with local, state, and federal laws, ordinances, rules, and regulations. Administer a group of WIC centers, including management and supervision of staff and related resources. Provide high-risk counseling to WIC participants.

• Plan and develop complex, specialized management activities to improve compliance and WIC quality assurance operations, client participation, nutrition education, breastfeeding promotion, social service referrals, immunizations, training, safety, and quality assurance protocols. Prepare and monitor annual goals to ensure efficiency and effectiveness.
• Provide daily support to clinics, assisting all areas of clinic operations, including assignment of personnel.
• Prepare routine and special reports, and disseminate literature and information regarding program activities and objectives. Assess, monitor, implement, and evaluate program and service performance to determine compliance, efficiency, and effectiveness of nutrition education operations.
• Guide staff to ensure client services are provided with accuracy, empathy, courtesy, and in a convenient and timely manner. Investigate complaints and resolve client issues related to customer service and/or dietary/nutrition services.
• Develop and implement program policies and procedures. Ensure that assigned staff have adequate supplies and equipment to accomplish assigned tasks.
• Plan and implement all contractual requirements from service delivery objectives, including administration of the annual budget.
• Provide consultation and technical assistance related to nutrition to other agencies and institutional programs. Plan and coordinate studies and research in the area of nutrition and cooperate with other research efforts to increase understanding, information, and trend analysis in nutrition.
• Coordinate and supervise the activities of staff involved in nutrition programs. Schedule, assign, instruct, guide, and check work. Appraise employee performance. Provide training and development, enforce personnel rules and regulations and work behavior standards, counsel, motivate, and maintain harmony.
• Interview applicants and recommend hiring, termination, transfers, discipline, or other employee status changes.
• Direct development and evaluation of training sessions to upgrade nutrition knowledge of customers, staff, and health care providers.