Patient Access Specialist

Job Type: Full‑Time

Facility Type: 16‑bed Small‑Format Hospital (8 ER, 8 Inpatient)

Shift: Day Shift (7 AM–7 PM)

Sign‑On Bonus: $3,000

Benefits: 401K match (100% vested day one), PTO plan, health coverage, etc.

The purpose of this position is to serve as a liaison between patients/families, payers, Patient Financial Services, and other healthcare team members. The role facilitates patient tracking and billing by obtaining and verifying accurate demographic information, ensuring financial collection from guarantors, and maximizing hospital reimbursement.

• Maintain compliance with EMTALA, DNV, HIPAA, and all applicable hospital and government regulations.
• Provide excellent customer service by meeting customer needs, understanding patient demographics, and building quality relationships.
• Protect patient safety by ensuring proper identification and triage upon arrival.
• Answer telephone calls professionally, record messages, and communicate with appropriate medical staff.
• Provide and obtain signatures on required forms and consents.
• Enter complete and accurate demographic information on all accounts to facilitate revenue‑cycle processing.
• Verify insurance benefits for all plans, confirming the correct payor and plan in the patient accounting system.
• Obtain insurance authorizations as required by individual insurance plans.
• Pursue collections at the time of service in a customer‑service‑oriented manner to maximize efficiency and accuracy.
• Scan all registration and clinical documentation into the system and maintain all medical records.
• Coordinate patient transfers to other hospitals when necessary.
• Respond to medical‑record requests from patients, physicians, and hospitals.
• Maintain the cash drawer according to policies.
• Maintain logs of all patients, payments received, transfers, and hospital admissions.
• Maintain a visitor/vendor log.
• Maintain a clean working environment at the front desk, restroom, waiting room, break area, and patient rooms as needed.
• Receive deliveries, including mail, and forward to appropriate departments.
• Notify appropriate contacts of any equipment malfunctions or maintenance needs.
• Attend staff meetings or other company‑sponsored or mandated meetings as required.
• Assist medical staff as needed.
• Perform additional duties as assigned.

• High School Diploma or GED required.
• Minimum 2 years of patient registration and insurance verification experience in a healthcare setting preferred.
• Emergency department registration experience strongly preferred.
• Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors required.
• Basic understanding of medical terminology.
• Excellent customer service skills.
• Working knowledge of MS Office (Word, Excel, Outlook) strongly preferred.
• Position requires fluency in English; written and oral communication skills.
• Fluency in both English and Spanish is required in the El Paso market.
• Completion of Pennsylvania Candidates Act 33 (Child Abuse History Clearance) and Act 73 (FBI Fingerprint Criminal History Clearance) within the last 5 years, or must be obtained prior to start date.