Medical Scheduler - Pediatric Eye Care

About This Position

The Children's Eye Center of El Paso has been a trusted provider of pediatric ophthalmology since 1996. Founded and led by Dr. Violeta Radenovich, we provide specialized eye care for newborns, infants, and children in a warm, child‑friendly environment. Our team combines advanced pediatric eye care with compassionate service for families throughout our community. With an on‑site children's optical boutique, we provide comprehensive diagnosis, treatment, and vision solutions—all in one location.

Join our team and help children see better every day!

We are seeking a compassionate, detail‑oriented Medical Scheduler – Pediatric Eye Care to join our specialty ophthalmology practice. This role is responsible for coordinating patient appointments, assisting families, managing referrals, and supporting smooth clinic operations in a fast‑paced pediatric healthcare environment. The ideal candidate enjoys working with children and families, has strong communication skills, and takes pride in providing an excellent patient experience.

• Schedule, reschedule, and confirm pediatric ophthalmology appointments for new and returning patients
• Coordinate referrals from pediatricians, optometrists, and other healthcare providers
• Verify patient demographics, insurance information, and referral requirements
• Communicate appointment instructions clearly to parents and guardians, including arrival times, dilation expectations, and visit duration
• Manage high‑volume incoming calls while providing professional and compassionate service
• Enter accurate scheduling notes and patient information into the electronic health record (EHR)
• Manage cancellations, waitlists, and urgent appointment requests
• Collaborate with clinical staff to support efficient patient flow

• High school diploma or equivalent required
• Previous medical scheduling, front‑desk, ophthalmology, optometry, or specialty healthcare experience required
• Pediatric healthcare experience strongly preferred
• Familiarity with ophthalmology terminology (strabismus, amblyopia, refractions, etc.) is a plus
• Strong customer service and communication skills
• Ability to multitask, prioritize, and remain calm in a fast‑paced environment
• Comfortable using EHR systems and computer‑based scheduling tools
• Bilingual English/Spanish required

• Warm, professional, and empathetic approach with children and families
• Excellent phone etiquette and communication skills
• Strong attention to detail and accuracy
• Organized with excellent follow‑through
• Team‑oriented and dependable
• Able to explain scheduling information clearly and reassuringly

• Competitive pay
• Medical benefits
• Paid time off and holidays
• Ophthalmology and specialty healthcare training opportunities
• Opportunity for growth within a growing pediatric healthcare organization

The pay range for this role is: 14 - 16 USD per hour (Children's Eye Center of El Paso)