Treatment Coordinator

Responsible for administering the day-to-day activities of the business office, including:

• Manage the records of patients- insures we have up to date information scanned into patient accounts “Images.”
• Maintaining a productive schedule
• Accounts receivable-reviewing accounts for outstanding balances for patients who are scheduled to come in
• Presentation of financial treatment plan options
• Help Create and maintain financial options

• Review the office for a neat, professional appearance and make necessary changes
• Check the daily schedule for accuracy
• Answer and respond to telephone calls with professionalism
• Review supplies for reception and provide order to Office Manager
• Ensure that HIPAA Notice of Privacy Practices Notice is on display
• Greet and welcome patients and visitors to the practice
• Check in patients according to office protocol, verifying and updating patient information
• Manage recall and inactive patient system
• Help explain office policy to patients
• Confirm the next day’s appointments according to protocol and patient preferences
• Schedule patients for efficient use of doctor and staff time
• Check patient quick-fill list to try to fill in cancellation and no-show appointment times
• Collect payment from patients at the time of treatment
• Make follow-up appointments as needed
• Prepare financial treatment plans and present plan options to patient

• Gather and accurately record insurance information from patients
• See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
• Accurately scan patient information
• Track cases and referrals to and from other doctors
• Prepare and submit claim forms for patients with dental insurance
• Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by DOCTOR. See clinical notes in “CHART”
• Mail or electronically submit claim forms from office
• Be an active participant in staff meetings
• Perform other tasks as assigned by Doctor/Manager
• Enter patient financial activity in computer