Fulfillment Specialist

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Fulfillment Specialist

• Conduct outreach via email, text, and phone calls to current & former Sagility staff who require assistance returning Sagility-owned assets.
• Process returned Sagility assets received at the warehouse
• Create and manage shipping and return labels
• Prepare shipment boxes, including assembling boxes, adding packaging materials, inserting return labels, and sealing for shipment.
• Maintain an inventory control system accurately track all incoming and outgoing equipment shipments by ensuring scanning and staging are completed quickly
• Ensure equipment shipped to New Hires are accurately assembled; addressed; and contain the proper assembly instructions and HR forms
• Work with shipping company to drive on time delivery and notify stakeholders if shipping is affected in any way.
• Continually build relationships with shipping companies to identify improvement and cost opportunities
• Work with HR and other stakeholders, strive to have 100% of equipment returned from agents that have left Sagility by coordinating communication and return processes/steps
• Provide regular reports to understand Equipment on hand;
  Equipment awaiting return from employees; and cost of shipping and packing materials
• Maintain cost associated files to understand and drive cost efficiencies.
• Make recommendations where applicable and drive implementation of agreed upon recommendations
• Using step by step instructions, test returned equipment for damage and quickly put back into inventory or returned to manufacturer with assistance of IT group
• Continually review the Work@Home Fulfillment lifecycle and develop solutions to overcome obstacles
• Work with stakeholders to find solutions to unique situations, be a problem solver by utilizing knowledge and resources to effectively overcome obstacles
• Understanding capacity plans, proactively advise of low inventory or other issues that may affect providing equipment for current and future hiring classes
• Maintain and enhance communication ‘triggers’ with Technology to quickly and accurately ship replacement equipment thereby minimizing the non-billable downtime

• High school diploma (equivalent) or a combination of high school and relevant experience
• Can do attitude working with Stakeholders to overcome obstacles and respond to enquiries
• Upbeat, friendly personality, and pleasing phone voice – no matter what time of the day
• Professional demeanor, dependable, punctual and consistent
• Impeccable organizational and time management skills
• Experience in gathering data, compiling information, and preparing reports
• Demonstrated good judgment and initiative
• Proven success effectively interacting with all levels of an organization
• Superior communication skills, both written and oral
• Excellent analytical skills
• Demonstrated ethical and professional conduct including respect and confidentiality
• Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must
• Flexibility to work in a 7 day, 365 day work environment

Location:

El Paso United States of America

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.