Appointment Setter

Bienvivir All-Inclusive Senior Health (“Bienvivir”) is a community-based, patient-centered, comprehensive health care delivery system that advocates and promotes quality of life, optimum independence, dignity, and choices in a nurturing environment for frail seniors. Since 1987, Bienvivir has served the frail seniors of El Paso, Texas through the provision of the Program of All-Inclusive Care for the Elderly (“PACE”).

PACE is a unique managed care benefit for frail seniors (referred to as participants) age 55 and older who are certified by the state as needing nursing home level care and who reside in a PACE service area. PACE programs coordinate and provide comprehensive medical and support services so that participants can remain independent and stay in their homes for as long as safely possible.

• We pay 100% of the MEDICAL monthly premiums for Employee Only coverage.
• We pay 100% of the DENTAL monthly premiums for Employee Only coverage.
• We provide an affordable VISION monthly premium for Employee + Family coverage.
• We pay 100% of BASIC LIFE for a benefit amount of $10,000.
• We offer safe harbor matching contributions for the 403(B) RETIREMENT SAVINGS account.
• We offer up to fifteen (15) days of PAID TIME OFF based on paid hours per pay period.
• We offer eleven (11) company-observed PAID HOLIDAYS.
• We offer education and TUITION REIMBURSEMENT.
• We offer MILEAGE REIMBURSEMENT.

Bienvivir is currently accepting applications for the following position:

Under the direct supervision of the Dispatch Supervisor, the Appointment Setter coordinates all Participant medical appointments, acting as a liaison between Participants, caregivers, and the Interdisciplinary Team (IDT) to manage internal/external specialist visits, transportation and communication, ensuring schedules align with care plans, documenting everything in the Electronic Health Record, and serving as a key contact for families, focusing on efficient, participant-centered care delivery.

• 1. Schedules all routine and non-routine appointments, diagnostic, imaging, procedures, and
  surgeries consistent with the participants’ preferences and the physician’s order. Ensure that the appropriate provider, time, and location are selected using the automated
  scheduling system. Ensures that appointments are scheduled based on urgency and that all physician orders are scheduled before their due dates.
  2. Double-check the physician's order to confirm that the specialist’s name and the specialty are correct, and that the diagnosis is included in the order.
  3. Coordinate necessary services for appointments, including transportation and escorts, and ensure all required medical records and insurance authorizations are in place before the visit. Enters appointment information in the transportation routing system.
  4. Thoroughly reviews the Physician Order to ensure the Participant information (BIO, Medication List, Labs, Imaging Report, etc.) is included in the packet and sent to the provider one day before the scheduled appointment.
  5. Proactively identify and resolve scheduling conflicts, manage urgent requests, and monitor service delivery to ensure high levels of Participant satisfaction.
  6. Ensure appointments are set up two weeks in advance and participate in weekly meetings with designated staff to discuss and coordinate transportation and escorts for upcoming scheduled appointments.
  7. Reschedules all routine and non-routine appointments and procedures, e.g., diagnostic, imaging, surgeries, follow-ups, etc. Appointment Reschedules must be consistent with the physician’s order, based on urgency, provider, time/location, while…