Front Office Manager
Job in
El Paso, El Paso County, Texas, 88568, USA
Listed on 2026-07-31
Listing for:
Remington Hospitality
Full Time
position Listed on 2026-07-31
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist
Job Description & How to Apply Below
- Oversee the daily operations of the Front Office, including guest check-in, check-out, reservations, room assignments, guest requests, and cashiering procedures.
- Provide leadership, direction, and support to Front Desk staff to ensure efficient and consistent operations.
- Ensure all Front Office employees follow Marriott brand standards, hotel policies, and established operating procedures.
- Monitor guest satisfaction and respond promptly and professionally to guest concerns, complaints, and service recovery opportunities.
- Maintain a visible presence at the Front Desk and actively support the team during high-volume periods.
- Train, coach, and develop Front Office employees to improve performance, service delivery, and operational knowledge.
- Assist with interviewing, hiring, onboarding, scheduling, performance management, and disciplinary processes as needed.
- Prepare and maintain Front Office schedules based on occupancy, business levels, and operational needs.
- Monitor daily occupancy, arrivals, departures, VIPs, groups, special requests, and room availability.
- Ensure accurate handling of cash, credit card transactions, deposits, and other financial responsibilities.
- Review Front Office reports and ensure accuracy of room status, billing, payments, and guest accounts.
- Coordinate closely with Housekeeping to ensure rooms are ready for arriving guests and room status is accurately communicated.
- Work closely with Sales, Housekeeping, Engineering, and other departments to ensure smooth hotel operations.
- Assist with managing overbooking situations, room moves, guest recovery, and other operational challenges.
- Ensure proper completion of shift reports, logs, and required documentation.
- Monitor Front Desk productivity and identify opportunities to improve efficiency and reduce operational issues.
- Conduct regular coaching and provide feedback to employees regarding performance, attendance, guest service, and adherence to hotel standards.
- Ensure proper communication between shifts and departments.
- Assist with emergency procedures and ensure Front Office employees understand hotel safety and security procedures.
- Maintain a professional, clean, and organized Front Desk environment.
- Serve as Manager on Duty when assigned.
- Perform other duties as assigned by management.
- Oversee the daily operations of the Front Office, including guest check-in, check-out, reservations, room assignments, guest requests, and cashiering procedures.
- Provide leadership, direction, and support to Front Desk staff to ensure efficient and consistent operations.
- Ensure all Front Office employees follow Marriott brand standards, hotel policies, and established operating procedures.
- Monitor guest satisfaction and respond promptly and professionally to guest concerns, complaints, and service recovery opportunities.
- Maintain a visible presence at the Front Desk and actively support the team during high-volume periods.
- Train, coach, and develop Front Office employees to improve performance, service delivery, and operational knowledge.
- Assist with interviewing, hiring, onboarding, scheduling, performance management, and disciplinary processes as needed.
- Prepare and maintain Front Office schedules based on occupancy, business levels, and operational needs.
- Monitor daily occupancy, arrivals, departures, VIPs, groups, special requests, and room availability.
- Ensure accurate handling of cash, credit card transactions, deposits, and other financial responsibilities.
- Review Front Office reports and ensure accuracy of room status, billing, payments, and guest accounts.
- Coordinate closely with Housekeeping to ensure rooms are ready for arriving guests and room status is accurately communicated.
- Work closely with Sales, Housekeeping, Engineering, and other departments to ensure smooth hotel operations.
- Assist with managing overbooking situations, room moves, guest recovery, and other operational challenges.
- Ensure proper completion of shift reports, logs, and required documentation.
- Monitor Front Desk productivity and identify opportunities to improve efficiency and reduce operational issues.
- Conduct regular coaching and provide feedback to employees regarding performance, attendance, guest service, and adherence to hotel standards.
- Ensure proper communication between shifts and departments.
- Assist with emergency procedures and ensure Front Office employees understand hotel safety and security procedures.
- Maintain a professional, clean, and organized Front Desk environment.
- Serve as Manager on Duty when assigned.
- Perform other duties as assigned by management.
- Lead by example and maintain a professional and positive attitude.
- Create a welcoming and supportive environment for employees and guests.
- Hold employees accountable while providing appropriate coaching and development.
- Communicate effectively with all departments and management.
- Demonstrate empathy and professionalism when handling guest and employee concerns.
- Be proactive in identifying operational…
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