Front Desk Agent

Front Desk Agent

Double Tree Hotel is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team. The Front Desk Agent is responsible for creating a warm and welcoming experience for our guests while providing exceptional customer service throughout their stay. This position plays a key role in ensuring guest satisfaction and supporting hotel operations.

What You Will Be Doing:

• Welcome and assist guests with a positive and professional attitude
• Complete guest check-in and check-out procedures accurately and efficiently
• Process reservations, room assignments, payments, and guest requests
• Provide information about hotel services, amenities, and local attractions
• Respond promptly to guest concerns and resolve issues with care and professionalism
• Maintain accurate guest records and follow hotel procedures
• Answer phone calls and assist with guest inquiries
• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met
• Maintain a clean, organized, and professional front desk area
• Follow all safety, security, and brand standards

Qualifications:

• Previous hotel or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Ability to remain calm and professional when handling guest concerns
• Must be available to work flexible schedules, including weekends and holidays
• Ability to work independently and as part of a team
• Computer skills and experience with hotel systems preferred

What We Offer:

• Competitive pay
• Opportunities for growth and career development
• Team-oriented work environment
• Employee benefits (based on eligibility)
• Opportunity to be part of the Double Tree hospitality team

Join our team and help us create memorable experiences for every guest!