Senior Technical Support Analyst
Listed on 2026-04-03
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IT/Tech
IT Support, Technical Support
Join the MVT family!!! Mesilla Valley Transportation is hiring a Senior Technical Support Analyst in El Paso, TX!
Job Summary
The Senior Technical Support Analyst will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to prevent future issues and fostering customer education.
Responsibilities:- Represent the technical support team in cross-functional meetings and projects.
- Handle the most complex and critical technical issues.
- Advise on more complex technical issues that Analyst I & II cannot resolve, as needed.
- Act as a subject matter expert for specialized technical areas within the organization.
- Develop and implement advanced troubleshooting techniques and solutions.
- Conduct training sessions and workshops for technical support teams and end‑users.
- Act as a point of escalation for critical issues and provide hands‑on assistance when necessary.
- Continuously evaluate and recommend new technologies and solutions to improve efficiency and effectiveness.
- Works with IT leadership to run the Change Management System.
- Associate’s Degree in IT related field (Preferred).
- Seven or more years (7+) of relevant experience (Required). An equivalent combination of education and experience will also be considered.
- Basic certifications (Preferred) – A+, CCNA, Network+.
- Strong understanding of ITIL framework.
- 401(k)
- Dental Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Tuition Reimbursement
- Vision insurance
Conditions:
- Only full‑time employees are eligible.
Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late ’80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada.
Today, Mesilla Valley Transportation is one of the largest locally‑owned Truck Load carriers in the U.S. We specialize in time‑sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders.
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