Senior Technical Support Analyst

Responsibilities

• Represent the technical support team in cross-functional meetings and projects.
• Handle the most complex and critical technical issues.
• Advise on more complex technical issues that Analys I & II cannot resolve, as needed.
• Act as a subject matter expert for specialized technical areas within the organization.
• Develop and implement advanced troubleshooting techniques and solutions.
• Conduct training sessions and workshops for technical support teams and end-users.
• Act as a point of escalation for critical issues and provide hands-on assistance when necessary.
• Continuously evaluate and recommend new technologies and solutions to improve efficiency and effectiveness.
• Works with IT leadership to run the Change Management System.

• Associate’s Degree in IT related field (Preferred).
• Seven or more years (7+) of relevant experience (Required). An equivalent combination of education and experience will also be considered.
• Basic certifications (Preferred) - A+, CCNA, Network+.
• Strong understanding of ITIL framework.

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Tuition Reimbursement
• Vision insurance

• Only full-time employees are eligible.