Bilingual Technical Customer Support Agent; English​/Spanish

ADP is hiring a Technical Support Analyst.

As a Technical Support Analyst, you will provide on‑the‑spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You’ll also support product upgrades, maintenance, and diagnostics.

• Assist clients with technical support, product upgrades, maintenance, diagnostics, and more, providing unmatched service that allows our technologies to deliver and exceed client expectations.
• Serve as the Subject Matter Expert for industry‑standard technology, such as browser web support, user access issues, website customization, etc., while staying updated on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
• Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high‑impact challenges are resolved in a timely and satisfactory manner.

• 1+ years of customer service experience.
• Bilingual – English and Spanish.

• Microsoft Certified Professional (MCP) or equivalent certification/experience.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Best‑in‑class benefits start on Day 1 to support health and well‑being.
• Focus on mental health and well‑being; we support each other.
• Join a company committed to giving back and impacting communities positively.
• Company‑paid time off for volunteering for causes you care about.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affections or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.