IT Operations Manager

Job Details

Job Location:

Rojas - El Paso, TX 79936

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage (previously Teachers Federal Credit Union) since 1936, we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there.

This new path inspires us to look ahead and passionately lead the way. We can’t wait for you to join us.

This position reports to the Administrative IT Manager. The IT Operations Manager is a key contributor to our IT team, ensuring smooth daily operations, end-user support, and technology availability across the organization. This role involves leading a skilled IT Operations team, managing IT Operations equipment, equipment inventory, and related budgets, coordinating vendor relationships, and supporting critical organizational functions, including incident response and change management.

Departmental planning, project support, and technical proficiency are essential for success. This role requires someone enthusiastic about educating and assisting our team members with technology services.

• Trusted expert
• Natural communicator
• Champion for our members and the community
• Guide through the moments that matter the most to our members

Onsite

Exempt

Monday-Friday; some Saturdays

$72,840.00-$

• Bachelor’s degree in computer science or related field.
• Understanding of Credit Union operations and information needs.
• Minimum eight (8) years of experience in a related position, with two (2) years of supervisory experience required.
• Strong analytical skills, project management abilities, effective communication, and proficiency in business software applications.
• Ability to assess issues regarding technology information systems and create manageable solutions. Analytical/technical knowledge about decision analysis.
• Good verbal and written communication skills and attention to detail.
• Strong supervisory and leadership skills.
• Understanding of Information Technology policies and procedures.
• Understanding of, or the ability to quickly master, the technology used in the organization.
• Creative and self‑motivated.

Lead and develop a talented IT Operations team, fostering a culture of continuous improvement and professional excellence. Conduct performance appraisals, provide direction, and implement corrective actions when necessary. Conduct regular one‑on‑one meetings to monitor performance and support team member growth. Participate in hiring and onboarding of new IT Operations staff. Advocate for team training, certifications, and professional development opportunities.

Analyze and address evolving information needs, collaborating with the IT Leadership team and other departments. Ensure systems and end‑user technology meet operational requirements. Provide input to IT planning activities as directed by the Administrative IT Manager and VP of IT.

Collaborate with IT leadership and end users to determine and manage IT Operations' hardware and software budget needs. Maintain comprehensive hardware and software inventories and ensure compliance with licensing requirements. Make recommendations for equipment upgrades and replacements as part of the annual budget process.

Coordinate the organization's Incident Response Team, chaired alongside the Administrative IT Manager and VP of IT. Assist in maintaining incident response procedures and escalation protocols. Ensure IT Operations team members understand their roles in incident response activities. Document incidents and support post‑incident reviews. Ensure team adherence to NCUA incident reporting requirements.

Co‑chair the organization's Change Control Committee alongside the IT Infrastructure and Cybersecurity Manager. Coordinate change request submissions, scheduling, and communication. Ensure changes affecting IT…