Systems Administrator; MSP

Position: Systems Administrator (MSP)
What This Role Is All About Overview & Expectations Makios is a fast-moving Managed Services and Cybersecurity company. We operate real client infrastructure, not labs or sandboxes. This role exists to keep client systems stable, secure, and improving without constant supervision.

We expect engineers who can execute, think ahead, and take ownership. Accuracy matters. Speed matters. Documentation matters. You are trusted with production systems and expected to treat them that way.

Most work follows established standards and procedures. Sometimes priorities shift quickly and problems do not come with neat instructions. You must be comfortable working independently, communicating clearly, and finishing what you start.

If you need step-by-step hand holding, avoid accountability, or struggle to manage your own workload, this will be miserable for you. If you take pride in clean execution, professional judgment, and getting things done right the first time, you will fit here.

This role is part of the Technical Services Team (TST).AI tools may be used to assist with research or troubleshooting. Final decisions, documentation, and execution are your responsibility. Blind copy-paste solutions are not acceptable. Engineers are expected to understand what they deploy.

What You'll DoKey Responsibilities & Tasks Support, maintain, and improve client server, network, security, and cloud environments

Troubleshoot Windows Server infrastructure including Active Directory, DNS, DHCP, file services, and RDSManage and support Microsoft 365 tenants including email, identity, and migrations

Support virtualization platforms such as Microsoft Hyper-V and some VMware

Configure and troubleshoot firewalls, switches, routers, wireless access points, and VPNsHandle escalations professionally and transparently, escalating when appropriate without hiding issues

Execute infrastructure projects and changes according to defined scope and standards

Document systems, changes, and procedures clearly and consistently

Follow security, operational, and documentation standards exactly

Own your work, communicate early when something is unclear, and close tasks without chasing

This is an execution role. You are expected to deliver without being reminded, nudged, or micromanaged

What You'll Need Experience, Skills, Certifications & Education3+ years of experience in systems administration, MSP support, or infrastructure roles

Server-level certification required (Microsoft Windows Server or equivalent)
Strong working knowledge of Windows Server and core infrastructure services

Solid understanding of Active Directory, DNS, DHCP, and permissions

Foundational networking knowledge including VLANs, routing basics, and VPNsExperience administering Microsoft 365 environments

Working knowledge of virtualization platforms

Strong documentation and organizational habits

Clear, professional written and verbal communication

Ability to work independently and manage your own priorities

Advanced certifications are a plus. Reliability, judgment, and follow-through matter more than collecting acronyms.

What Else to Expect Additional Stuff & The Day-to-Day This is an output-driven role. Results matter more than noise

You will be trusted to work independently after onboarding

Feedback is direct, professional, and focused on outcomes

Accuracy is non-negotiable

After-hours work may be required for incidents or planned maintenance

Duties will evolve as the business grows

This is not a helpdesk role and not a training program

This role is based out of our El Paso, TX office with on-site client visits as required

This role is designed for engineers who value ownership, reliability, and high standards. That is what we invest in.

Why You'll Love Working Here Some of the Perks & Benefits Health Insurance Health Savings Account (HSA)
Generous PTO Policy
401(k) with Company Match Annual Staff Appreciation Party and Annual Holiday Celebrations Performance Based Incentive / Bonus Program Career Growth and Development Opportunities Unlimited Cappuccinos, Flat Whites, Hot Chocolates, Mochas, Lattes and more…Benefits may vary based on role and may be modified at the company’s discretion.nith
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