Budget & Finance Department - Financial Recovery Specialist

• This position may be eligible to telework following the initial training period which will require an on-site schedule. Supervisor may deny, terminate, or modify a teleworking arrangement for any business reason.*

• This position may be eligible to telework following the initial training period which will require an on-site schedule. Supervisor may deny, terminate, or modify a teleworking arrangement for any business reason.*

High school diploma or equivalent and two (2) years of general office/customer service and cashiering experience;
Basic college level courses preferred.

Or any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.

Must have or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

In order to access the County’s network and systems, a personal mobile smart device is required by the hire start date.

• Reviews and interprets court documents such as: judgments, terms and conditions, revocation orders, modifications of probation orders, bond and inmate trusts, warrants orders, child support orders, protective orders, non-suits and dismissal orders;
• Interviews litigants for eligibility of payment plans; determines terms of payment, financial status, calculates fees, and negotiates methods and schedules of payments for collection purposes; completes interview forms and documents; enters information into the County database; completes all necessary paperwork;
• Verifies data collected from individuals as part of determining eligibility;
• Collects payments from litigants, issues receipts, and reconciles daily cash accounts and deposits collected funds;
• Performs data entry into internal cash report to log incoming funds, and prepares collections reports on a daily basis;
• Contacts litigants that breach their scheduled payments, processes delinquent cases for non-compliance action prepares reports to document progress;
• Responds to inquiries relating to collection operations;
• Provides services to all customers in person and by phone;
• Performs collection calls; prepares correspondence/collection notices; monitors responses in the collection of delinquent payments; monitors payment activity on assigned cases; performs follow-up phone calls; maintains daily case load on delinquent cases;
• Enters and retrieves information and data to and from automated data bases; activates or dismisses warrants based on the status of individuals;
• Assists management in coordinating presentations, trainings and meetings;
• Participates in the preparation and/or filing of warrants, affidavits, judgments and other legal documents;
• Prepares and maintains office files; prepares daily activity reports;
• Attends and participates in meetings, trainings, and information sessions; provides support, mentors, transfers knowledge and skills to staff at all levels in a team environment to meet established goals and objectives;
• Meets critical deadlines;
• Maintains equipment, and stays vigilant on waste in an effort to reduce cost;
• Stays abreast of new trends and innovations in the field; to include research on statutes of law and the guidelines for the courts;
• Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;
• Commits to providing excellent customer service and demonstrates commitment through cooperative team and individual efforts; and
• Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills.

• Assists in: preparing case files and attends court hearings; reporting money recovered to the courts; initiating warrant paperwork; recalling warrants when payment has been made; refers litigants to community service when ordered by a judge;
• Assists in performing internal audit for packets processed on prior…