Information Technology Support Associate

• Full-time

“We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 300+ locations worldwide
• Globally unified systems

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.

• Provide first-level technical support for hardware, software, and network issues, ensuring timely resolution. Assist in systemupdates, patching, and basic configuration under supervision.
  
  Maintain proficiency in troubleshooting operating systems,enterprise applications, and peripheral devices.
  
  Document technical solutions and contribute to the knowledgebase for recurring issues.

• Communicate technical information clearly and effectively to non-technical users.
  
  Escalate complex issues promptly to senior technicians or relevant teams with detailed context

• Escalate complex issues promptly to senior technicians or relevant teams with detailed context.
  
  Deliver support with empathy and professionalism, ensuring apositive user experience. Respond to service requests promptly and keep users informed about resolution timeline

• Analyze problems systematically to identify root causes and prevent recurrence.
  
  Apply logical reasoning to prioritize tasks based on urgency andimpact.

• Follow established IT policies, security protocols, and compliance requirements.
  
  Ensure accurate logging of incidents and resolutions in the ticketing system for audit purposes.
  
  Assist in periodic audits by providing required documentation andsystem checks.

• Support procurement processes by providing accurate specifications for IT equipment. Collaborate with vendors for warranty claims or repairs under guidance from senior staff

• Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
• Software: You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
• Solutions:In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
• Windows 11OS experience and PC Troubleshooting; preferred candidates will have experience building PC's
• Technology concepts
  - Power Shell, Networking, TCPIP, Cybersecurity, Cabling
• Software
  - Office, Exchange, Share Point
• Effective problem-solving skills
• Ability to handle multiple tasks/projects
• Demonstrated customer service skills and proven interpersonal skills
• Inquisitive and exploratory mind-set
• IT Certifications considered a plus:
  CompTIA, Cisco, Microsoft, VMware, Linux

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company