Real Estate and Business Services Support Administrator

Job Details

Job Details

Job Location:

Mortgage and Business Services Center - El Paso, TX 79925

Position Type:
Full Time Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there.

This new path inspires us to look ahead and the lead the way with passion.

The Real Estate & Business Services Support Administrator reports directly to the Vice President of Real Estate & Business Services and functions as the operational control owner and technical administrator for the division. The position is accountable for the integrity, availability, configuration, governance, and continuous improvement of critical mortgage and business-services systems, data, reporting, workflows, vendor relationships, and administrative controls. The role independently manages assigned projects from requirements definition through implementation, testing, deployment, stabilization, documentation, and post-implementation review, and is responsible for identifying operational risk, escalating control gaps, and driving corrective action to completion.

The position owns divisional third-party operational oversight for Treasury Services, Business Electronic Funds Payments, money movement products, related technology platforms, and strategic vendor partnerships. It also serves as the primary divisional coordinator for internal and external audits, regulatory examinations, compliance documentation, management reporting, remediation tracking, and evidence production. The incumbent is expected to understand how systems, data, controls, vendors, and lending operations interact and to translate that understanding into scalable processes, accurate reporting, and defensible operations controls.

The ideal candidate is a technically capable operational leader who takes direct ownership of assigned systems, processes, projects, controls, and deliverables. This individual combines strong financial services knowledge with project-management discipline, data analysis, systems administration, vendor governance, documentation standards, and risk awareness. The role is expected to operate with a high degree of independence, establish clear accountability, maintain reliable controls, and provide leadership with timely analysis, recommendations, and resolution of operational issues.

• A trusted expert
• A natural communicator
• A champion for our members and the community
• A guide through the moments that matter the most to our members

Onsite (Salary)

Mortgage & Business Services Center

6610 Continental Dr. El Paso, Tx 79925

Monday-Friday, Some Saturdays

Pay Range:

$75,063.00-$

• Bachelor's degree in a relevant or related field. Master's desirable.
• Minimum of 7 years of progressive financial-services experience, including direct responsibility for lending operations, systems, analytics, compliance, project delivery, vendor management, or related operational functions.
• Minimum of 5 years of progressive financial-services leadership, management, or accountable functional ownership experience, including demonstrated responsibility for cross-functional deliverables and operational outcomes.
• Minimum of 3 years of formal project-management experience or demonstrated ownership of complex enterprise or business-unit implementations from requirements through deployment and stabilization.
• Minimum of 2 years of direct responsibility for Treasury Services, electronic funds payments, money-movement products, related technology platforms, vendor relationships, or comparable transaction-processing operations.
• Strong working knowledge of NCUA examination expectations, internal and external audit practices, operational risk management, evidence standards, remediation tracking, and financial-institution control environments.
• Strong understanding of mortgage, commercial, and business-services operations; financial-industry concepts; applicable laws and regulations; data integrity; internal controls; and third-party risk management.
• Excellent communication skills and an avid listener, strong business writing is a must.
• Quick to adapt to a fast-paced environment.
• High integrity, detail-oriented, and ability to evaluate risk.
• Advanced proficiency with Microsoft Office and strong working proficiency with reporting, analytics, workflow, loan-origination, document-management, and web-based financial-services systems. Ability to learn system configuration, reporting logic, and data structures quickly.

• Owns the execution and quality of assigned divisional administrative and operational support functions, ensuring deliverables are accurate, timely, documented, and aligned with…