International Operations Agent – Entry Level

International Operations Agent – Entry Level

About IGL Logistics Inc.

IGL Logistics is a full-service freight, warehousing, and supply-chain provider. We are known for moving goods for businesses across domestic and international markets. We built our reputation on getting the fundamentals right: shipments that arrive on time, communication that’s actually clear, and a team customers can count on to follow through. In an industry that often feels transactional, we operate differently — logistics built around you.

Our work goes beyond moving freight. Every shipment is a commitment, and we treat it that way. Our customers rely on us to catch problems before they become disruptions, keep their operations on schedule, and act as a true extension of their team rather than just another vendor on a spreadsheet.

That standard starts with our people. We invest in training because we'd rather build great operators from the ground up than assume experience — this role is a real entry point into a career in international logistics, not just a job. We hire people who take ownership, demonstrate a solutions driven mind-set, communicate clearly, and do things the right way even when no one's watching.

Four things define how we work: we do the right thing, we make it clear and simple, we’re genuine with the people we work with, and we execute with precision.

That’s what logistics built around you looks like from the inside too — come build it with us.

International Operations Agent – Entry Level

Position Summary

We are seeking a motivated, detail-oriented individual to join our team as an Entry-Level International Operations Agent. No previous freight-forwarding or logistics experience is required; comprehensive on-the-job training will be provided.

This position supports the coordination of international air and ocean shipments while maintaining communication with customers, carriers, overseas agents, customs brokers, and internal departments. The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and eager to build a career in international logistics.

Key Responsibilities

• Assist with the coordination of international air and ocean import and export shipments.
• Communicate shipment instructions and status updates to customers, carriers, overseas agents, and service providers.
• Request and review freight rates, schedules, space availability, and routing options.
• Assist with booking cargo with airlines, steamship lines, trucking companies, and other transportation providers.
• Prepare, review, and organize shipping documentation, including:
• Packing lists
• Bills of lading
• Air waybills
• Arrival notices
• Delivery orders
• Enter and maintain accurate shipment information in the Transportation Management System (TMS).
• Track shipments from origin through final delivery and provide timely updates.
• Monitor important deadlines, including document cutoffs, cargo cutoffs, vessel departures, arrivals, free time, and delivery appointments.
• Coordinate with customs brokers to support timely customs clearance.
  
  Verify shipment details such as addresses, piece counts, weights, dimensions, and transportation instructions.
• Assist with resolving shipment delays, documentation discrepancies, and other operational issues.
• Obtain and organize backup documentation for vendor invoices and customer billing.
• Follow company procedures and applicable security and regulatory requirements.
• Maintain organized electronic shipment files.
• Escalate urgent matters, shipment delays, or compliance concerns to management.
• Provide professional and courteous customer service.
• Perform other duties and special projects as assigned.
• Understand and execute the specific job requirements and responsibilities associated with the role

Minimum Qualifications

• High school diploma or equivalent required.
• No previous logistics or freight-forwarding experience required.
• Basic knowledge of Microsoft Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Good organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple assignments and changing priorities.
• Willingness to learn international shipping…