Lead Svc. Tech

Description

OVERVIEW OF POSITION
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Lead Service Technician is responsible for maintaining the physical integrity of the community at all times which involves insuring a clean and well maintained living environments for residents, visitors and staff. Responsibilities include but are not limited to the following:

VALUES

We expect that all new Team Members follow Integrity’s vision for creating great living experiences. These values are;
Safety Basics
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Practice safe behavior in everything I do. Take action to always put safety first. Speak up to ensure the safety of others.
Courtesy Basics
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Project a positive image and energy. I am courteous and respectful to Team Members, Residents and Guests. Go above and beyond to exceed Resident and Guests expectations.
Show-Ready Basics
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Ensure my area is Show-Ready at all times. Ensure I and my Team Members are Show-Ready at all times.
Efficiency Basics
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Perform my role efficiently so Residents and Guests get the most out of their experience.
Team Member Basics
: I am key to Integrity’s success. By believing in the vision and demonstrating the values consistently, I create great living experiences which achieve the desired business result.

ORGANIZATIONAL RESULTS

Demonstrates commitment to meet or exceed expected goals, both individually set and corporate driven. Performs work in a professional manner while meeting deadlines set by Investment Manager and/or Supervisor. Makes general decisions and/or uses resources with full consideration of cost impact on division & budgets; manages own time effectively to complete work orders or grounds keeping tasks on time; demonstrates ongoing attention to new technology & methodology that will eliminate waste and/or add cost benefit to current processes and procedures.

Must be aware of the condition of the physical property throughout the community and immediately correct hazardous conditions; e.g., broken gates leading to the pool, broken steps, open holes, broken/burned out exterior lights. Anticipates, identifies and corrects any and all problems involving the property and implements procedures that will prevent such problems. Ensures that an effective program of maintenance is conducted at the property in order to maintain a clean and well maintained environment, cultivate resident’s satisfaction and protect the investment of the apartment property owner.

Performs maintenance tasks personally and delegates to assistants. Oversees and occasionally inspects work performed by assistants. Institutes and manages system for handling resident service requests. Completes work orders within 24 hours when possible. Schedules maintenance personnel in conjunction with manager so that maintenance is available for emergency purposes, 24 hours a day, seven days a week. Maintains accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.

Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition. Diagnoses and performs on a daily basis minor and routine maintenance/repair involving the following: electrical and plumbing, A/C and heating systems, appliances, water irrigation systems, stairs, gates, fences, patios, railings, tile, carpet flooring, roofing, gutters, fasteners, gas fixtures, shutters, doors, cabinets, windows, sliding glass doors, boilers (gas and electric), door locks, PO boxes and locks, controlled access systems, ceiling leaks, walls, pool areas and any other physical amenity on the property.

Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary. Use a dolly or back support belt. Maintains adequate inventory of spare parts and maintenance materials to handle most common repairs and situations. Identifies all utility meter cut-offs, apartment and fixture cut-offs, sewer cleanouts and prepares maps indicating same.

Performs work area clean-up and safety related duties.…