Operations Manager

Overview

About Paragon Professional Services
Paragon offers a wide range of environmental investigation, consulting, compliance, and remediation services as well as IT solutions, Facility O&M, Materiel Support, Supply and Security to both private- and public-sector clients throughout Alaska and the Continental U.S. Paragon’s experienced professional staff is dedicated to producing high-quality documentation and providing safe field execution to support its clients’ projects in line with local, state and federal guidelines and regulations.

About this position:
Operations Manager – El Paso, TX
The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Applicants will be notified via phone or email within ten (10) business days of submittal.

• Stakeholder Coordination:
  Act as the primary point of contact for internal operations teams, external agencies (e.g., ICE, DHS, local law enforcement), legal representatives, and advocacy groups to facilitate information sharing, resolve disputes, and streamline detainee transfers or releases.
• Operational Oversight:
  Monitor daily detention operations, including intake processing, medical screenings, housing assignments, and release protocols; identify bottlenecks and recommend process improvements.
• Compliance and Reporting:
  Ensure adherence to federal, state, and local regulations (e.g., ICE standards, PREA guidelines); prepare and submit detailed reports on operational metrics, incidents, and audits.
• Crisis Management:
  Respond to emergencies, such as medical incidents, disturbances, or policy changes, coordinating multi-agency responses and post-incident debriefs.
• Training Support:
  Develop and deliver training sessions for staff on liaison protocols, cultural competency, and inter-agency collaboration; maintain liaison networks for ongoing communication.
• Data Analysis and Metrics:
  Track key performance indicators (KPIs) like occupancy rates, processing times, and compliance scores; use data to inform leadership decisions and optimize resource allocation.
• Policy Implementation:
  Collaborate with leadership to implement new policies, procedures, or technology solutions (e.g., electronic health records, booking systems).

• Required (Minimum Necessary) Qualifications
• Education Requirements:
  
  High school Diploma from an accredited institution.
• Level of Experience Requirements:
  Minimum 15 years of experience in federal agency with operational experience

• Analytical thinking – ability to interpret data, diagnose issues, and inform decisions.
• Problem-solving – resolving operational challenges quickly and effectively.
• Leadership & team management – motivating staff, delegating tasks, managing performance.
• Communication skills – clear written and verbal communication across teams and levels.
• Decision-making – making timely, informed, pragmatic decisions.
• Change management – guiding teams through policy, process, or organizational change.
• Project coordination – planning, executing, monitoring, and closing initiatives.
• Technology proficiency – operational software, reporting tools, workflow systems.
• Ability to plan and prioritize workloads in a fast-paced environment.
• Ability to manage multiple projects simultaneously with accuracy and organization.
• Ability to build cross-functional relationships with internal and external partners.
• Ability to adapt quickly to operational demands, disruptions, or new requirements.
• Ability to interpret complex information and translate it into actionable steps.
• Ability to maintain composure under pressure and guide teams through challenges.
• High integrity and professionalism
• Strong…