Manager Station Operations

Key Duties

• Lead team and establish priorities of station operations and employees.
• Execute on strategy necessary plans, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, cargo operations (weight and balance), passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state, and local port authorities.
• Represent the company in the community through public relations activities.
• Manage all station resources, such as facilities, equipment, and supplies.
• Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
• Shape culture of team through action, presence, and reinforcement of behaviors.

• 5 years of customer service or station operations experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, scheduling shift work, administering bargaining unit employees and budget controls.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
• Active listener who values diverse perspective and fosters an inclusive environment.
• Ability to establish cross‑functional, collaborative relationships with other teams and work groups.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non‑standard shifts).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• Knowledge of Alaska Airlines System Regulations and Federal Aviation Administration (FAA) policies and procedures.
• Proficiency with Sabre/Image.

Important notification for employees working at an airport or maintenance hangar:
Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Embody our values to own safety, do the right thing, be kind‑hearted, deliver performance, and be remarkable.

$91,900 – $126,300 / year

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

We don’t typically hire at the top of the range.

• Free stand‑by travel privileges on Alaska Airlines & Horizon Air
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Manager Station Operations I
• El Paso, Texas