General Manager, Airport Customer Experience

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
• Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

• Assess and executes appropriate resources to optimize station performance
• Monitors, reviews and reports station performance
• Understands the importance of safety, compliance and regulatory standards associated with flight operations
• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
• Directs, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
• Manages scheduled, off-scheduled and charter flight operations and meet performance goals
• Acts as liaison between the Company and various organizations
• Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
• Oversees, monitors and controls budget and manages overall financial administration
• Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
• Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
• Maintains company standards of safety and security
• Partners with vendors and contractors
• Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates

• Bachelor’s degree in related field or equivalent work experience
• 4 years airline operations experience
• 2 years in supervisory or management capacity
• Track record of exceptional supervisory, leadership and motivational skills

• Knowledge of managing an operating budget

• Demonstrated time-management skills with proven ability to handle multiple projects while meeting deadlines
• Outstanding organizational abilities
• Ability to work cohesively with collective bargaining units
• Understands the importance of safety, compliance and regulatory standards associated with flight operations
• Ability to resolve issues with internal and external customers
• Uses sound business judgment to make key decisions
• Effective conflict resolution skills
• Skilled in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint )
• Takes initiative to act upon and adapt to a fast-paced environment
• Valid US drivers license
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA).
• Must be able to secure appropriate airport authority and/or US Customs security badges
• Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (Use the "Apply for this Job" box below). and alcohol testing

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts…