Manager, Workforce Planning - Tactical Advisor Team

Overview

ADP is hiring a Manager, Workforce Optimization – Tactical Workforce Advisor Team for El Paso, TX. The Manager, Workforce Optimization role will lead the Tactical Workforce Advisor Team with oversight of scheduling, real‑time management, and reporting functions, ensuring resources are available at the right time to meet service goals and deliver an exceptional client experience. The role also develops strategies, uses appropriate tools and resources to analyze data and recommend improvements in operational efficiency, and partners with key business stakeholders to understand needs and execute resourcing plans to meet service levels and optimize performance.

• Lead daily activities of the team to ensure all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
• Enhance understanding and implementation of Business Unit strategic goals and oversee use of standard process workflows by the team.
• Function as a consultant and business partner to other groups within ADP.
• Identify development needs across the team and coordinate additional training with the Director as needed.
• Track productivity and performance standards to ensure established levels are achieved, especially during critical activity periods.
• Serve as acting backup to the Director, providing leadership, guidance and direction to team members in the director’s absence.
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associates to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Partner with Human Resources on hire/fire authority.
• May have budgetary responsibility.
• May have oversight of Workforce Management, including scheduling and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.

• At least 2 years of people leadership experience.
• At least 3 years of experience in workforce planning or related industry.
• Excellent collaboration, organizational, time management, customer service and problem‑solving skills.
• Ability to work accurately and meet deadlines with frequent interruptions.
• Knowledge of MS Office applications.
• Excellent verbal and written communication, interpersonal, coaching/feedback, and conflict resolution skills.
• Ability to multi‑task and manage multiple priorities.
• Effective interpersonal and conflict resolution skills.
• Ability to resolve potentially volatile client escalations.
• Works with associates and managers across functions and levels to achieve best outcomes.
• Provides positive and developmental feedback to associates.
• Creates learning opportunities for the team to continually improve performance.
• Results orientation and accountability; delivers on service level, productivity, and quality objectives.
• Pursues and follows up on escalations until satisfactorily resolved.
• Works under time constraints and independently.
• Uses judgment to determine best way to resolve escalated issues.
• Makes decisions regarding further escalation.
• Other acceptable experience includes military experience.

• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
• Excellent collaboration, organizational, time management, customer service and problem‑solving skills with ability to meet deadlines amid interruptions.
• Works and thrives in a team environment focused on achieving results.
• Maintains cooperative relationships at all management levels.
• Assesses team members’ performance and provides motivational support.
• Works both independently and as part of a team.
• Recognizes basic procedural issues and escalates appropriately.
• Demonstrates learning agility and critical thinking skills, applying concepts in new situations.
• Proficient in latest web technologies and working knowledge of various operating systems.
• In‑depth knowledge of ADP HR,…