Education Benefits Manager for Military Services

Position Information

Hiring Department:
Military Student Support Center

Reports To:

Director

Job Location:

On-site;
El Paso, TX

Posting End Date:
Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours:

40 hours per week, standard Monday
- Friday 8:00am-5:00pm, flexibility required on evenings and weekends

FLSA status:
Exempt

Earliest

Start Date:

As soon as possible.

Salary: $45,000 annually, commensurate with experience.

• Resume
• List of three references

Under general supervision and with limited latitude for the use of initiative and independent judgment, serves as the MSSC Benefits Education Manager with complete oversight of all UTEP military‑affiliated students’ education benefits processing.

This includes managing the Department of Veterans Affairs school certifying officials, Hazlewood exemption policies, as it is processed with UTEP financial aid.

Aids veterans, active‑duty service members, and their dependents through interpretation of university procedures, federal and state laws, pertaining to veterans, their heirs, or beneficiaries.

• Manages all full‑time MSSC Benefit (Admission) Counselor I & II positions, training and hires.
• Manages the department daily operations of student intake and customer service.
• Coordinates efforts between VPSA/VPBA processing departments including Financial Aid, Admissions, Scholarships, Records & Registration, and Student Business Services.
• Ensures residency, military transcript, coding, and invoicing processes are streamlined through necessary department channels.
• Improves efficiencies in processing procedures in support of how students request certification and the paperwork that is required.
• Provides advising counseling for military‑affiliated students and serves as a liaison to the Advising Center staff and College Advisors.
• Processes all incoming Hazlewood applications/certifications, verifies eligibility, ensures necessary documents are submitted, calculates tuition and fees, and performs data entry via Perceptive Content, Banner, and Hazlewood database.
• Maintains knowledge of policies and regulations governing the administration of the state Hazlewood exemption.
• Assists in processing incoming VA certifications, ensures necessary documents are submitted, and performs data entry via Perceptive Content and Banner.
• Maintains knowledge of various VA benefits and services available and regulations governing their administration.
• Reports grade changes, final grades, suspension/probation status, and graduation to the Department of Veterans Affairs for all VA benefit users.
• Processes incoming VA debt letters in collaboration with Student Business Services.
• Provides assistance to veterans/active duty/dependents in securing VA, Hazlewood, and Tuition Assistance benefits due and monitors programs to ensure veterans are receiving all benefits entitled to.
• Answers questions in person, over the telephone, and email regarding program policies, practices, and operations.
• Provides all military‑affiliated students with benefit counseling, coordination of services, and policy advocacy.
• Prepares or assists military‑affiliated students in preparation of appropriate benefits claim forms and other documentation.
• Assists in resolving problems encountered by military‑affiliated students by searching out information as necessary.
• Composes, prepares, proofreads confidential correspondence, reports, and other complex documents; files correspondence and other reports; acts as custodian of university documents and records.
• Tracks, reports, reviews, and evaluates statistical data for accuracy and trends and makes needed corrections to report parameters.
• Creates and monitors courses/classes and processes grades on federal military benefits Tuition Assistance portals as needed.
• Assists with external state/federal audits, including preparation of files for auditors’ visits.
• Organizes, conducts, and participates in receptions, college fairs, education benefits briefs, workshops, and other special programs.
• Conducts campus tours and assists with orientation sessions for new…