Team Captain Field Operations

OVERVIEW

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. As a Team Captain of On Field Operations, you will coach teammates, manage priorities, and deliver a consistent, athlete‑first shopping experience.

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards, following floor sets, signage, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs (e.g., customer loyalty, warranty sales, private label credit card enrollment).
• Collaborate with the SM and ASM to develop 30‑60‑90 day plans to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, budgeting, and financial goals.
• Execute plans, adjust as needed, and use independent judgement to analyze plan effectiveness.
• When sole leader, act as Head Coach and oversee general store operations: opening/closing procedures, front‑end and cash office functions, teammate supervision.
• Communicate departmental goals and plans to direct reports, assign workloads, and support operational and merchandising initiatives.
• Develop effective schedules for direct reports, adjusting to athlete traffic and operational demands.
• Build and lead a strong, effective team, sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Ensure teammates are trained, coached, and provided feedback, recognition, and development.
• Handle performance management, including annual reviews, promotional recommendations, and accountability for policies and procedures.
• Create a store environment where teammates and athletes are welcome and treated with respect.
• Enforce safety, loss prevention, standard operating procedures, and external regulations.

• High School Diploma or Equivalent.
• 1–3 years of experience.
• Previous retail or customer‑facing experience required.
• Previous people‑leadership experience preferred.

To protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (such as ChatGPT) during interviews or assessments. Cameras must be on during all virtual interviews. Offers are contingent upon a satisfactory background check, which may include .

DICK’S Sporting Goods is an equal opportunity employer. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.