Regional Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Regional Manager

Job Title:

Manager V

Agency:
Health & Human Services Comm

Department:
Benefits Program Integrity

Posting Number: 19044

Closing Date: 07/29/2026

Posting Audience:
Internal and External

Occupational Category:
Business and Financial Operations

Salary Range: $6,377.50 - $8,581.66

Pay Frequency:
Monthly

Salary Group: TEXAS-B-26

Shift: Day

Additional

Shift: Days (First)

Telework:

Travel:
Up to 50%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Exempt

Facility

Location:

Job Location City: EL PASO

Job Location Address: 401 FRANKLIN AVE

Other Locations:
El Paso

MOS Codes: ,,,,,,,111X,112X,113X,114X,16GX,41AX

611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI
15

The Office of Inspector General (OIG) Benefits Program Integrity (BPI) Manager V reports to the BPI Regional Director. The BPI Manager V Performs advanced (senior-level) managerial work administering the daily operations and activities of a BPI field and claims investigations unit within a large geographic, multi-county area, including investigations of recipient fraud referred for administrative hearings and criminal prosecutions involving recipients of HHS programmatic services, such as Medicaid;

the Children's Health Insurance Program (CHIP); the Supplemental Nutrition Assistance Program (SNAP);
Temporary Assistance for Needy Families (TANF); and the Women, Infants, and Children's (WIC) program. The position establishes unit goals and objectives and plans, develops, implements, monitors, and instructs BPI Investigators in all aspects of BPI and OIG business processes. The Manager V is responsible for guiding and training unit members in all facets of BPI investigations, including laws, regulations, agency policies, and professional standards.

The position oversees the professional development of unit staff; establishes unit-level goals and objectives; develops schedules, priorities, and standards for achieving performance targets and standards; manages, plans, and assigns activities and supervises the work of unit leads and employees; and monitors work to promote quality and accountability. Oversees the allocation of resources to achieve timely outcomes and measurable goals; monitors and evaluates the effectiveness and efficiency of staffing levels;

and makes adjustments as needed.

Work includes reading cases; conducting unit-level quality assurance activities; researching, evaluating, and analyzing program operations; developing and implementing action plans; and overseeing the compilation of investigative case data for division, executive, and legislative reports or studies. The Manager V develops and evaluates budget requests and monitors budget expenditures for the unit. The Manager V serves as a liaison between the unit and BPI leadership across the state, communicating unit challenges, strengths, and needs to the BPI Director and Deputy and communicating information from OIG and BPI leadership to unit staff.

The Manager V develops strong relationships with both internal and external partners, including local District Attorneys' Offices; coordinates responses to legislative and other governmental inquiries; and assists with special projects. The position may be required to conduct field investigations, present evidence, and testify at both HHS administrative hearings and criminal proceedings. Works under limited supervision, with extensive latitude for the use of initiative and independent judgment in oversight of investigative functions and considerable latitude for the use of independent judgment in the management of division operations.

Essential Job Functions

40% Manages the daily operations and activities of a BPI field and claims investigation unit lead and staff. Selects, manages, and develops staff through coaching and counseling, mentoring, training, and performance reviews. Provides guidance to investigators on investigative techniques, policy interpretation and case development. Adjusts unit processes to accommodate a complex and high-volume workload.

25% Establishes unit goals, guidelines, and processes and monitors completion. Plans, assigns, organizes, evaluates and prioritizes unit workload and scheduling to meet deadlines and performance goals. Coordinates unit processes with other division managers across the state to promote consistency and alignment. Provides mentorship to other BPI managers. Monitors team performance using established metrics and…