Supervisor, AR & Credit Risk Management

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere, every day.

Look around your home, and you'll find us everywhere in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward‑thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Supervisor, AR & Credit Risk Management

Department: Finance

Work Location: El Paso, TX, Hybrid (work 3 days onsite)

Hybrid

Schedule:

At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in‑office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

Responsible for monitoring and assessing the company’s exposure to risk as it relates to Receivables balances and new customer requests. This individual will be leading a team of AR Specialists and Senior Specialists. Leadership is expected to result in timely, accurate, and professional collections, claims management, and cash applications. Responsibilities also include accurate reporting of Receivables balances for Beauty, Housewares, and Health & Home operating units in the US, Canada, and Latin America to the upper management team.

This individual will also be responsible for developing and fostering an engaging work environment which promotes a solid work/life balance, recognition for results, and displays a positive culture influence on a regular basis.

• Provides timely and balanced coaching to the AR Specialists, Sr. AR Specialists, and other staff as requested or needed, to ensure all department processes, expectations, and cultural initiatives are being adhered to in all areas.
• Takes bold actions to strengthen the business results. Willing to take unpopular stand to challenge the status quo. Thoroughly considers options when making decisions.
• Uses logic and data to improve performance and operations of the team.
• Attracts, retains, and develops employees with high accountability and technical skills.
• Continuously completes performance assessment trending to identify areas of opportunity. Implements proper booster training to bridge skill gaps. Identifies key people and sets up training programs as part of career development/succession plans.
• Monitors the structure of the team (people) to ensure appropriate workloads, information flow and succession planning.
• Takes an active role in establishing department policies, procedures, processes, expectations, cultural initiatives, team building exercises, and employee engagement.
• Identifies opportunities within our processes and presents proposals which will lead to improved risk management, automation, and process efficiency.
• Analyzes customer financial statements, trade references, industry reports and reviews to determine appropriate level of credit exposure for existing and new customer accounts. Purpose is to limit the company’s overall risk / exposure.
• Reviews and approves system submissions of credit and debit transactions, as well as customer deductions through the Oracle Trade Management system that are for dollar amounts over the approval threshold of the AR Supervisors.
• Reviews the Credit Exception Report, which generates daily, showing all customer orders that have experienced a systematic “Credit Check Failure” preventing shipment. This review is to determine if customer orders being flagged should be released for shipment or held until account issues are resolved.
• Completes all required month‑end reporting within the Corporate Finance calendar timeframe…