Project Management Officer

Loyal Source is looking for a Project Management Officer for an employment opportunity in El Paso, Texas.

The Project Management Officer (PMO) serves as the Project Manager and Operational Governance leader for the contract. As the owner and leader of process, planning, and reporting you are responsible for establishing and maintaining a high-performing Program Management Office that ensures contract compliance, operational excellence, performance transparency, risk mitigation, and strategic alignment with customer requirements.

The PMO acts as a key advisor to Executive Leadership and serves as the central coordination point across operations, human resources, staffing, quality, finance, technology, compliance, and customer stakeholders. The role is responsible for driving program performance through data-driven decision-making, standardized processes, effective communication, and continuous improvement initiatives. Responsibilities align with enterprise PMO practices such as contractual reporting, Service Level Agreement (SLA) and Contact Data Requirements List (CDRL) compliance, scheduling, performance management, cross-functional coordination, change management, and risk governance.

• PMO day-to-day operations.
• Develop and maintain governance frameworks, operational rhythms, and executive-level reporting processes.
• Serve as the primary PMO liaison to internal leadership and customer stakeholders.
• Support the Program Manager and Deputy Program Manager in execution of strategic objectives and contractual requirements.
• Plan, monitor, manage, coordinate, and facilitate reviews of program management, contract performance, financial performance, executive briefings, and governance meetings.

• Establish program performance metrics, dashboards, and key performance indicators (KPIs).
• Monitor contract performance against service levels, staffing requirements, customer expectations, and operational goals.
• Prepare weekly, monthly, quarterly, and ad hoc reports for leadership and government stakeholders.
• Analyze operational trends and proactively recommend corrective actions to improve performance.

• Maintain program RAID (Risks, Assumptions, Issues, Decisions) logs, drive recurring reviews, and immediately elevate issues through real time reporting.
• Lead risk identification, mitigation planning, escalation processes, and corrective action tracking.
• Manage change requests and coordinate implementation activities across functional teams.
• Ensure operational readiness and business continuity planning.
• Track and report outcomes.

• Coordinate activities among Operations, Human Resources, Recruiting, Credentialing, Quality, IT, Finance, and Compliance teams.
• Drive accountability for and ensure visibility of action items, deliverables, and contract milestones.
• Facilitate communication across geographically dispersed teams and stakeholders.
• Support onboarding, workforce planning, and resource management activities.

• Monitor compliance with contract requirements, company policies, and applicable federal regulations.
• Partner with Quality and Compliance teams to address audit findings and implement corrective actions.
• Track performance improvement initiatives and ensure closure of identified issues.
• Support preparation for customer reviews, audits, and inspections.

• Identify opportunities to improve operational efficiency, reporting accuracy, and program performance.
• Standardize PMO processes, tools, and documentation.
• Promote continuous improvement methodologies and best practices across the contract.
• Leverage technology and automation solutions to enhance program visibility and efficiency.

• Develop strong relationships with internal and external stakeholders.
• Support customer communications and executive presentations.
• Ensure timely dissemination of program updates, decisions, risks, and performance information.
• Foster collaboration and alignment across all contract functions.

• Bachelor's degree in…