Deputy Director of Operations

Summary

The Deputy Director of Operations is a senior leadership role responsible for the end-to-end oversight of complex, federally contracted healthcare operations. This includes providing end-to-end operational oversight across planning, implementation, execution, monitoring, and continuous improvement of medical services. This strategic role involves managing both government and civilian contracts, ensuring the delivery of high-quality healthcare services. Will serve as a key liaison between internal stakeholders, external partners, and regulatory bodies to ensure alignment, compliance, and operational excellence.

This position will provide strategic level management to the effort, ensuring that all the program goals and objectives are achieved in an efficient and effective manner. The Deputy Director of Operations drives operational execution, contract performance, and strategic growth across medical programs supporting U.S. Government (USG) customers and prime contractors. This position will leverage data-driven decision-making, robust risk management, and discipline financial stewardship to optimize performance, mitigate operational risks, and support sustainable growth of medical programs.

The Deputy Director serves as a primary interface with federal partners (including IHSC and other stakeholders), ensuring operational excellence, compliance with contractual and regulatory requirements, and delivery of high-quality, scalable healthcare services. This role requires a leader who is highly responsive, professionally credible, and capable of building and sustaining trusted relationships while navigating dynamic, high-visibility environments

Pay
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Starting at $140,000

Operational Leadership and Execution

• Provide full lifecycle oversight of medical operations, including mobilization, steady-state performance, and demobilization.
• Rapidly assess, stabilize, and optimize complex operational environments, ensuring continuity of care and service delivery.
• Translate strategic priorities into executable operational plans, performance metrics, and measurable outcomes.
• Ensure timely, responsive operational decision-making aligned with mission requirements.

Strategic Leadership

• Develop and implement a comprehensive medical services strategy aligned with organizational goals.
• Provide visionary leadership to enhance the effectiveness and impact of medical initiatives.
• Translate strategic objectives into measurable operational plans, KPIs, and performance targets for medical services.
• Partner with senior leadership to identify emerging healthcare trends and proactively adapt service lines and capabilities.
• Drive change management initiatives to ensure successful adoption of new programs, processes, and technologies.

Contract Management

• Oversee all aspects of medical services contracts, ensuring compliance with regulatory requirements and contractual obligations.
• Collaborate with cross-functional teams to execute contracts successfully.
• Lead execution of USG and prime contractor agreements, ensuring strict adherence to contractual requirements, scope, and service-level expectations.
• Serve as the primary operational liaison with contracting officers, CORs, other Government leadership, and prime contractor partners.
• Proactively identify and mitigate contract risks, performance gaps, and compliance vulnerabilities.
• Support contract growth, modifications, and recompete efforts through operational insight and customer engagement.
• Lead contract negotiations with internal and external stakeholders to secure favorable terms, service levels, and risk mitigation provisions.
• Monitor vendor and partner performance against contractual SLAs, initiating corrective actions and improvements as needed.
• Standardize contract management processes and documentation to enhance transparency and reduce operational risk.

Risk Management, Compliance, and Quality Assurance

• Ensure compliance with all federal, state, and local regulatory requirements, as well as contract-specific standards (e.g., IHSC and detention healthcare guidelines where applicable).
• Support risk mitigation strategies across operations, particularly in high-risk or crisis environments.
• Implement and monitor quality assurance programs, ensuring continuous improvement in clinical and operational performance.
• Oversee audit readiness, corrective action plans, and compliance reporting.
• Develop and monitor key quality metrics (e.g., clinical outcomes, patient satisfaction, service reliability) to drive performance excellence.
• Collaborate with clinical leadership to ensure adherence to evidence-based practices and clinical guidelines.
• Conduct regular quality reviews and root-cause analyses to identify gaps, implement corrective actions, and prevent recurrence.

Government Relations

• Cultivate and maintain positive relationships with government agencies involved in healthcare initiatives.
• Stay abreast of government regulations and policies affecting medical services.
• Serve as a primary point of…