Adult Protective Services Supervisor I​/II

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

* 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs

* Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans

* Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)

* Optional dental, vision, and life insurance-at rates much lower than most private plans

* Flexible spending accounts for added tax savings on health and dependent care

* Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional

Title:

Adult Protective Services Supervisor I/II

Job Title:

APS In Home Supervisor I

Agency:
Dept of Family & Protectve Svc

Department:
Region 10 APS In-Home Dir Del

Posting Number: 19216

Closing Date: 08/04/2026

Posting Audience:
Internal and External

Occupational Category:
Protective Services

Salary Range: $4,801.16 - $7,761.50

Pay Frequency:
Monthly

Salary Group: TEXAS-B-22

Shift: Day

Additional

Shift:

Telework:
Not Eligible for Telework

Travel:
Up to 40%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Exempt

Facility

Location:

Job Location City: EL PASO

Job Location Address: 401 FRANKLIN AVE

Other Locations:

MOS Codes: ,,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0 X1

5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP
12

Brief

Job Description:

The position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients. The position interacts routinely with Texas Department of Family and Protective Services, clients, representatives from organizations and the general public.

Essential Job Functions (EJFs):

Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.

Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.

Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.

Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.

Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.

Makes presentations and participates in community awareness and related activities to inform the public about the program.

Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues.

Performs other duties as assigned and required to maintain unit operations.

Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.

Attends work regularly in accordance with agency leave policy.

Knowledge,

Skills and Abilities

(KSAs):

Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training; and of program management processes and techniques.

Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.

Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures; and to assign and supervise the work of others.

Registrations, Licensure Requirements or

Certifications:

N/A

Initial Screening Criteria:

Adult Protective Services Supervisor I: A master's degree in social work from an accredited college or university, or a master's degree in gerontology, plus two years of full-time social work experience, one year of which was in dealing with problems concerning adult protective services*, (OR) A master's degree from an accredited college or university that includes a minimum of 18 graduate…