Deputy Director of Operations

Deputy Director of Operations

El Paso, Texas On-Site

Deputy Director of Operations – Federal Civilian

The Deputy Director of Operations is a key operational leadership role responsible for supporting the Director of Operations in the oversight, execution, and continuous improvement of federally contracted healthcare operations. This position assists with the planning, implementation, monitoring, and day-to-day execution of medical services across government and civilian contract environments.

The Deputy Director supports operational performance, contract compliance, quality assurance, team coordination, and issue resolution to ensure programs are delivered efficiently, consistently, and in alignment with organizational, customer, contractual, and regulatory expectations. This role serves as an operational partner to the Director of Operations, helping translate strategic priorities into executable plans, monitor program performance, identify risks, and support timely follow-through across internal teams, external partners, and customer stakeholders.

The Deputy Director is expected to be highly responsive, organized, professionally credible, and capable of building trusted relationships in dynamic, high-visibility environments. While the Director maintains primary strategic accountability and senior-level customer interface responsibilities, the Deputy Director provides hands-on operational support, maintains visibility into program execution, and helps ensure continuity, accountability, and operational excellence across assigned areas.

The Deputy Director serves as the operational integrator for the Federal Civilian Program Portfolio, coordinating clinical leaders, nursing leaders, logistics, administrative support, and quality functions to ensure disciplined, compliant, and reliable execution of daily operations. This role builds and maintains the systems, processes, and internal controls that enable the Director's intent to be executed consistently across the PMO and site teams.

Pay:
Starting at $140,000

• Support the Director of Operations in the oversight of medical operations, including mobilization, steady-state performance, transition activities, and demobilization.
• Assist in assessing operational environments, identifying gaps, and supporting stabilization and improvement efforts.
• Coordinate the execution of operational plans, timelines, deliverables, and performance metrics.
• Monitor daily and recurring operational activities to ensure continuity of care, service delivery, and mission alignment.
• Maintain operational oversight across all administrative, clinical, and nursing leaders to ensure coordinated execution of daily medical operations.
• Lead the daily operational rhythm, ensuring timely reporting, issue resolution, and cross-functional coordination across clinical, nursing, logistics, administrative, and quality teams.
• Help ensure timely communication and escalation of operational issues, risks, and barriers to the Director and appropriate leadership.
• Support the implementation of process improvements to increase efficiency, consistency, and accountability across programs.
• Build and maintain operational systems, workflows, and internal controls that support consistent, auditable, and contract-aligned execution across all PMO functions.
• Maintain situational awareness of assigned programs and provide operational updates, summaries, and recommendations as needed.
• Serve as the operational integrator for the Federal Civilian Programs, ensuring alignment between clinical leaders, nursing leaders, logistics, administrative support, and quality teams.

• Assist the Director in translating organizational and program-level priorities into actionable operational plans.
• Support implementation of medical services strategies aligned with customer requirements and organizational goals.
• Track progress against key performance indicators, operational objectives, and performance targets.
• Partner with operational and clinical leaders to support adoption of new programs, processes, technologies, and service delivery improvements.
• Provide feedback and operational insight to support planning, forecasting, and continuous improvement efforts.
• Help identify emerging operational trends, recurring challenges, and opportunities for improved service delivery.
• Ensure strategic priorities are operationalized through disciplined systems, processes, and internal controls that support consistent execution across all PMO functions.

• Support the Director in monitoring medical services contracts to ensure adherence to contractual requirements, service expectations, and regulatory obligations.
• Assist with coordination across internal departments to support successful contract execution.
• Track contract deliverables, reporting requirements, service-level expectations, and operational milestones.
• Help identify potential contract risks, performance gaps, and compliance…