Center Technician

Position: Center Technician I
POSITION SUMMARY Provides exceptional customer service while determining donor eligibility for plasmapheresis through donor registration, medical history screening, limited physical assessments, and laboratory testing. Responsible for the setup, monitoring, operation, and disconnect of automated plasmapheresis equipment while ensuring donor safety throughout the donation process. Responsible for the accurate and timely processing, sampling, testing, storage, and shipment of plasma collected from donors.

Ensures plasma units and donor samples are processed, labeled, frozen, stored, and shipped in accordance with company Standard Operating Procedures (SOPs). Performs donor recovery, manages donor adverse reactions according to SOPs, completes required quality control procedures, maintains accurate documentation, and ensures compliance with FDA, OSHA, CLIA, cGMP, IQPP Standards, and company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Provides exceptional customer service while treating donors, employees, and visitors with professionalism, dignity, and respect.
2. Performs all assigned duties in compliance with FDA regulations, OSHA requirements, CLIA requirements, IQPP Standards, current Good Manufacturing Practices (cGMP), company policies, and Standard Operating Procedures (SOPs). Brings compliance and safety issues to the attention of management.
3. Maintains good attendance and punctuality in accordance with the attendance policy.
4. Performs donor registration, donor identification verification, medical history screening, and limited physical assessments to determine donor eligibility. Cleaning, stocking and some maintenance.
5. Performs setup, operation, monitoring, troubleshooting, and disconnect of automated plasmapheresis machines in accordance with SOPs.
6. Collects donor samples, retest samples, and other specimens as required.
7. Performs finger stick collection and accurately determines donor hematocrit (HCT) and total protein using approved testing equipment.
8. Accurately assesses donor eligibility and communicates any concerns to Center Medical Staff or management.
9. Continuously monitors donors during the donation process and responds appropriately to donor adverse reactions. Assists medical staff with donor evaluations and adverse reaction management.
10. Works as part of a team to achieve daily team production goals.
11. Demonstrates excellent communication skills in accordance with current customer service standards to represent a positive image for the organization.
12. Maintains complete, accurate, and legible donor records within electronic donor management systems.
13. Actively recruits donors for apheresis donation and educates them regarding promotions and new initiatives (e.g. Express Pass, Plasma Share App, etc.).14. Maintains clean, organized, and sanitary donor care areas, equipment, and workstations.
15. Properly disposes of contaminated materials following OSHA, biohazard, and infection control requirements.
16. Uses electronic donor management systems to improve donor flow, donor seating, and operational efficiency.
17. Greets donors, answers telephones, schedules appointments, modifies appointments, and assists donors with electronic applications and password resets.
18. Promotes donor retention by educating donors regarding donation frequency, promotions, Express Pass, Plasma Share applications, and company initiatives.
19. Administers donor compensation and promotional programs when assigned.
20. Participates in community outreach, donor recruitment, and marketing activities.
21. Reviews Title 21 assignments and completes all required training within established timelines. Successfully completes Donor Center Technician training within 6 weeks of hire.
22. Restocks supplies and reports damaged or defective equipment and inventory.
23. Maintains confidentiality of donor, employee, and company information.
24. Reports unsafe conditions, quality concerns, compliance issues, or unethical behavior immediately to management.
25. Cross-training when recommended based on operational needs and employee development and must be completed within established timelines, when applicable.
26. Works at plasma center to support the production goals and meet donor plasma needs.
27. Conducts confidential and effective interviews with donors to obtain necessary information.
28. Recognizes signs and symptoms of pre-adverse reactions. Responds to and handles pre-adverse…