Quality Control Manager

TITLE:

Compliance & Quality Control Manager

LOCATION:

Onsite-El Paso, TXTRAVEL :
Required, potentially extensive at times, based on project needs

About UsTPG is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of –TPGAt TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help.

Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day. Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About the Role As the Compliance and Quality Manager, you are responsible for ensuring that all aspects of the organization’s program operations are compliant with policies and procedures specified by the client, as well as applicable federal, state, and local laws and regulations and the organization’s own high standards for ensuring the safety and care of families and unaccompanied children during escort.

This includes collaborating with Operational leadership and supporting department leadership to ensure all quality control plans are executed in compliance with contract requirements. This includes having oversight of the Quality Assurance Surveillance Plan (QASP), Audit Plan, Quality Reporting and Performance Improvements.

What You’ll DoEnsure all teams adhere to internal quality standards, performance metrics, and SOP requirements as defined in the QASP.Lead the implementation and management of the Quality Control program including managing the Audit Plan, maintaining quality reporting, leading risk management activities, and overseeing continuous improvement initiatives.

Oversee quality control of in person engagement, cases documentation and observations reported from field team staff assigned to conduct onsite safety and wellbeing check ins.

Creation of SOPs, FAQs, scripts and resources for field team staff focused on professional etiquette, conduct, and interaction with clients in their homes.

Monitoring of compliance for all SOPS, code of conduct, and support resources developed for onsite visit field staff.

QC home visit observations reported as high risk, abuse and neglect.

Serve as a resource and support for field team staff in defining onsite observations and next course of action.

Participate in the recurring review/updating of all programmatic policies, procedures and training materials to incorporate best practices and validate ongoing compliance.

Support with the drafting and development of new policies and procedures.

Perform quality assurance audits, accuracy & timelines checks, maintain audit scripts and monitor adherence to contract deliverable requirements.

Conduct scheduled audits of case processing workflows, report accuracy, and internal deliverable performance against contract AQL standards

Analyze audit data, quality results, and performance trends to identify areas for improvement and inform of performance enhancement…