Quality Assurance Specialist

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Quality Assurance Specialist

REPORTS TO: Project Director

LOCATION: Borderplex Region

EMPLOYMENT TYPE: Full‑Time, Non‑Exempt Employee

Career Team is looking to hire a Quality Assurance Specialist who will be responsible for conducting case file reviews, monitoring data integrity, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement. Work is performed under the supervision of the Project Director.

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Monitor data entered into WIT and other participant information systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support staff in resolving file and data issues to ensure no disallowed costs on eligibility
• Prepare and present quality assurance reports and dashboards to project leadership
• Assist with preparation for and response to program monitoring and audits
• Support the development and continuous improvement of policies, procedures, and quality management practices
• Partner with the Training Coordinator to address recurring issues through targeted training
• Maintain up‑to‑date knowledge of standard operating procedures and contract updates
• Maintain a high level of accuracy and confidentiality in handling participant information
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

This position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.

• Bachelor’s degree or an equivalent combination of education and experience
• 2+ years of experience in quality assurance, monitoring, compliance, or case management
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Knowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirements
• Must be computer literate with strong MS Excel skills and the ability to learn specialized databases and software systems
• Excellent interpersonal and communication skills, both oral and written
• A demonstrated ability to thrive in a fast‑paced environment while maintaining a high level of confidentiality
• A Valid Driver's License

• Experience conducting case file reviews or audits in a workforce development setting
• Strong computer skills in MS Excel and Google Sheets
• Bilingual or multilingual
• Training in Trauma Informed Care, evidence‑based practice, and/or whole family services

As Needed

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.