Floor Manager

We are looking for an enthusiastic and experienced Floor Manager to join our team at Great American Steakhouse, a premier steakhouse known for its quality cuts, welcoming atmosphere, and top-tier service. As Floor Manager, you will play a key role in ensuring smooth daily operations on the dining floor, leading service staff, and creating a consistently exceptional guest experience.

• Ensure every guest is greeted warmly and receives attentive, personalized service throughout their visit.
• Address guest feedback and complaints promptly with professionalism and poise.
• Oversee the quality and presentation of food and beverages delivered to guests.

• Lead and motivate front-of-house (FOH) team including servers, hosts, bussers, and bartenders.
• Train, mentor, and provide ongoing support to new and existing staff.
• Ensure staff follows service protocols, grooming standards, and safety procedures.

• Manage shift operations including table turns, seating flow, and floor coverage.
• Maintain a clean, organized, and guest-ready dining area at all times.
• Collaborate with kitchen and bar teams to ensure coordinated, efficient service.

• Assist in creating and managing staff schedules and daily floor plans.
• Monitor inventory of service items and notify management of supply needs.
• Generate shift reports and contribute to weekly management meetings.

Welcome to Great American Steakhouse, a cherished member of the El Paso community since 1977! We take immense pride in being a family‑owned restaurant, deeply rooted in the local area. Our mission has always been to delight our valued customers with a distinguished array of prime steak cuts meticulously sourced from the top 12% of North American cattle.
As you step through our doors, you'll be greeted with the comforting aroma of homemade bread, a true testament to our commitment to providing a warm and inviting atmosphere. To quench your thirst, our talented mixologists craft incredible signature drinks that perfectly complement your dining experience.
At Great American Steakhouse, we are passionate about creating an environment where you feel welcome, comfortable, and thoroughly satisfied. Our dedicated team is committed to ensuring that every moment spent with us is truly memorable. Join us and embark on a culinary journey that has delighted meat lovers from all corners of the country.
Come and enjoy the exceptional experience that awaits you at Great American Steakhouse!