Retail Sales Associate

Salary and Commission

$11.00 to $13.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process! Our retail sales associates can earn up to 8% on transactions, which could average an additional $2.56 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours: most stores open 9AM–6PM; many stores closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (up to 50% of wages earned, up to 7 times per payroll cycle).
• Unlimited commission above your hourly base rate.
• Vacation: one week paid after 6 months; additional week after 1 year; two weeks on each subsequent anniversary (adjusted for state/local law); 120 hours after five years.
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary (years 2–5), 24 hours after five years (adjusted for law).
• Employee discounts on first day of active employment.
• Tuition reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both lending and retail sides of the business, greets, engages, and interacts with customers to process sales, loans, and other transactions. The role involves jewelry, general merchandise, tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Performs sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and become firearms certified.
• May assist customers outside the building or retrieve products from exterior storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work with customers and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Basic math calculation proficiency.
• Cash handling experience preferred.
• Ability to work multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission based on gross profit of their personal performance. Applicants receive more details during the interview process.

Payrates will not be below any applicable local minimum wage requirements. Earned Wage Access is provided by Net Spend; signup required; restrictions and fees apply. First Cash 401K program is available to all employees 21 years of age or older. Maximum base payrate is derived from applicant’s previous experience and skills applicable to the specific position.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.