Retail Keyholder; Store

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of Game Stop’s Circle of Life buy, sell, trade, and reservation business model.

• Provide best-in-class guest service: greet guests, respond to questions and concerns promptly, assist guests in meeting video gaming needs, inform about promotions and trade-in program, recommend additional items, apply selling behaviors, and express gratitude.
• Support the overall shopping environment and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS computer system, ensuring top-notch guest service.
• Answer phone calls promptly and courteously to ensure every guest receives top-notch service.
• Promote Game Stop’s unique guest benefits, such as the title reservation program and the Pro Rewards guest loyalty program.
• Ensure store areas, including restrooms, are clean, organized, and merchandised according to company guidelines and that all fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily and safeguard company assets through effective inventory control and loss prevention practices.
• Conduct store inventory counts, stock restock merchandise, and manage product flow from the stock room to the front of the store.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system and perform bank deposits following established guidelines.
• Check shipments for discrepancies, record them, and report to the manager as needed.
• Process defectives/recalls and stock pulls accurately and promptly.
• Visually inspect associates’ and leaders’ packages at store closing or shift end.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures and observe associate performance to provide timely and appropriate feedback to management.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old and high school diploma or equivalent.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and genuine, friendly assistance to every guest.
• Clear verbal and written communication and listening skills; bilingual English/Spanish preferred.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations for attendance, professional dress, and grooming.
• Operate the POS computer system and complete required paperwork.
• Possess basic math skills and alphabetizing skills.
• Self-motivation and ability to work as a team to complete tasks timely.
• Problem-solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including extended hours/days as necessary and a minimum of 3 days per week availability.
• Remain effective under pressure and handle stress in an acceptable manner.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and…