Retail Sales Associate

Salary: $11.00 to $13.00 per hour.

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $1.84 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9:00 AM and close at 6:00 PM; many stores are closed on Sundays.
• Earned Wage Access
  * program – available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned, up to seven times per payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after completing six months of active, full‑time service. Eligible employees receive an additional week after one year and two weeks after each subsequent anniversary (adjusted per state/local requirements). 120 hours after five years.
• Illness/Paid Time Off: 8 hours after six months, then 16 hours each anniversary thereafter (years 2‑5). 24 hours after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) available to full‑time employees meeting the minimum program requirements.
• Access to over 10,000 discounts from more than 1,000 companies with First Cash Perks!
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. As a Pawnbroker / Retail Sales Associate, you partner with the entire staff to ensure customer service on both the lending and retail sides of the business. You greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions while assisting with customer inquiries and problem resolution.

The role involves working with a wide variety of items, including jewelry, general merchandise, tools, electronics, and firearms (in FFL locations).

• Greet and interact with all customers to develop rapport and recommend appropriate financial solutions.
• Perform open/close procedures.
• Keep the sales floor clean, stocked, and maintain merchandise display.
• Perform sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handle all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answer incoming calls per company standards.
• Effectively communicate to customers the legal aspects of pawn and buy transactions.
• Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partner with all employees to create a positive and memorable customer experience.
• Successfully complete assigned training.
• Other related duties, as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pulling, lifting, etc.).
• Ability to work with firearms and obtain firearms certification if required.
• May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply.

The employee commission incentive…